SureStay Plus Hotel by Best Western Hesperia

Horrible, terrible dirty hotel. Not a best Western Standard, way below standard. Room was stinky, I called front desk and the clerk argued saying it’s non smoking, declined to switch. Requested to speak to the manager was told the owners were not there. I need my full refund, I did not sleep whole night.

Surprisingly nice. Clean room, comfortable bed, recently new decor. I would stay here again.

Just a quick place to sleep and fine for that. Seems like a questionable area , road noise and nothing updated.

The staff was very nice. The bed was fine and clean. There wasn’t a chair my husband could sit on that was comfortable. He has neuropathy in both legs and can’t sit on a low ottoman and the chair back wasn’t sturdy. The bathroom floors were not very clean. No Kleenex in the room! I know it’s an older hotel but it needs some serious cleaning and repainting! It was definitely not up to the standards of other Best Westerns I have stayed at. The breakfast was not up to standard and wasn’t very hot. I would not come back. Your staff was the only positive!

I didn’t get my refund with insurance and they wouldn’t accommodate changing a name on two hotels I reserved.

IT was okay but was surprised no Kleenex in room. thought that only happened in a Motel 6! Bathroom floor very slippery getting out of shower!!!!!!!

Service and property were great. The only negative thing is that when I got up for work at 430 a.m. the shower took almost ten minutes to actually get warm. Then it gradually started to get hot

The hotel was run down. There was a boot print on the sheets, as if they didn’t change them after last guest.