Our experience was unfortunately less than awesome! Our original room had a bathroom door that did not close properly & the window had been warped from heat. Unfortunately, it was an extremely cold weekend and the gap between the window and the frame was allowing cold air in constantly. The first morning we woke up, the hot water was not hot and luke warm at best. The final straw for us to ask for a room change were the ants that were crawling in the bathroom and near the closet.
The staff was wonderful in attempting to help, but she was new and was not able to do much. The room we were relocated to was fine, but except the door did not close or lock properly… we tried to be very understanding as we realize the temperatures were horrible and unusual, but the original room was not acceptable at any time of year and should not have been in use.
Definitely will not return ☹️…
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