Low Wood Bay

I’ve booked Low Wood Bay a few times but this was the first time using trip.com - we got an excellent deal and the customer service was brilliant from both trip.com and Low Wood Bay. There had been heavy snowfall so things were a bit up in the air with whether we would be coming or not due to road closures but the staff were brilliant. Thankfully we did get to come for the night and we’d booked the spa the following day. It is one of the best spas I have been to. The views are stunning. The hotel itself is really lovely, fantastic location, extremely clean and all the staff were super friendly. Will definitely be coming to stay again and can’t recommend enough for a relaxing break.

Top Location and service, Loved this place

Fantastic location and wonderful place to stay. Can’t think of a single negative to say. Will definitely stay here again.

Grest place to relax and enjoy the location, the spa is excellent and so relaxing. The food we had was beautiful and the staff were so friendly and helpful. Room had everything we needed and very comfortable. The only complaint I have is that you are charged £12 to park your car per night, that’s okay if you are just using the spa but I don’t agree with it when you are staying at the hotel and spending money there, I found this very disappointing.

Excellent hotel, service and location

Never I have ever checked out in less than 30 minutes of checking in to a hotel. I paid close to £450 for what was recommended but overwhelmingly disappointing for our last day on vacation. 1) We provided advanced notice that we required a baby cot. We checked in close to 20:00 for when we put the baby down but the cot was not there. There was plenty of time to put the cot in there with a 3 pm check in. 2) There was no offer of assistance at check in with our bags. This only came when we checked out 30 mins later! 3) No complementary water in room 4) When we wanted to find out the whereabouts of the cot and water, we found that the phone in the room didn’t work! 5) Damp smell covered with an artificial pine aroma reminiscent of inside of a recently cleaned car. We took the decision to check out as we didn’t want to end our journey on a bad note and decided to check in to Linthwaite House Hotel which turned things around very quickly at short notice. We didn’t try their restaurant nor their spa which is supposed to be amazing. To be charged a 5 star price for a 2/3 star service really didn’t sit well. I will be visiting the area again as I have relatives in the area but I don’t think I’ll be visiting this hotel again.

We were only given two single beds rather then a double bed and even requested nothing was available, Then even worse there wasn’t any heating in the room , and we were offered an electric heater which was so unpredictable that we decided to keep off. Very uncomfortable night for a very expensive price. Not happy at all🥵

I booked this stay for my husbands birthday. I have stayed at a few spa resorts and to be honest I was left underwhelmed by the experience. We had a 'dirty towel ' in the room which smelt dirty and had stains on it. I did get it changed and the lady was very apologetic. If tgat was it then it would have been fine however the service in the bar was atrocious. We went to the bar on Saturday evening. We had to wait 10 minutes to get served which was fine but then from asking for our cocktail order we had to wait a further 25 minutes. The poor young boy on the bar was new and didn't know how to make cocktails so he had to wait for Leah, to take over. That would have been fine except Leah was flirting with 2 men at the bar from a wedfing party and kept us waiting 25 minutes from placing our order to actually receiving it. Then I know it is petty but when you are buying a passion fruit martini you sort of expect the half passion fruit. But no. Not here. There wasn't any. Neither were there any cocktail straws to drink it - only full sized strangers?? Apart from the dirty towel the room was mediocre. Please can someone from management lie on the sofa bed in room 275? The springs in the mattress have gone and my poor daughter had to endure a night on what was excruciating. I think a bag of spanners would have been more comfortable. Please can the manager just check thus out? Finally as I said I have stayed in a lot of spa resorts and though this is a beautiful location the attention to detail let's it down. No tissues or slippers in the room and we booked for 3 but only had towels and gowns for 2. For the price I expected more sorry.

酒店很混亂，有兩棟樓，停車場後面一棟看這不是一個酒店，酒店的圖片非常有欺騙性！ 酒店實際上是靠着高速大馬路的房子！並不是直接靠着海邊！！！看圖以為是圖一帶陽台的海景房，結果給的是大堂前台樓上的窗户房！這是海景？臨時到這裏特地定了兩千五貴的海景房，結果就一夜沒睡！ 先是房間沒有空調，窗户不密封，酒店在湖灣的風口上，一夜大風超級冷！！！房間温度跟室外一樣冷！暖氣根本沒有用！窗簾拉不上！因為這個房間在酒店的正門燈帶上，一夜都是亮燈的！窗簾真的怎麼都拉不上！ 晚上去餐廳吃飯，blue那家居然訂滿了，吃了早餐廳的W，牛排巨難吃，煙燻三文魚就是早餐剩下的，7點的時候餐廳的燈突然全亮了，服務員説這酒店每天晚上7點都自己亮起來，然後再暗下去沒人知道為什麼….説得好嚇人畢竟是165年的老房子。。。 這個樓是木質的，衹要你在地板走路，整個樓和床都在晃悠…….. 總結：1、天冷不要訂！凍死沒空調！ 2、不要訂海景房，沒必要浪費錢，不知道是不是歧視，總之攜程耐心的溝通了很久，酒店拒絕換房，還不承認自己的圖片有欺騙性！ 3、酒店挨着高速大馬路，這個挨着大馬路完全不是挨着湖，所謂湖景真的很忽悠，睡眠不好的能吵瘋！ 4、酒店太老了，走路樓板都在晃，還有服務員告知的每晚7點神祕亮燈的傳説，真沒法睡覺。 5、裝修和用料不值得推敲，細節都很差。 6、早餐很一般 7、2500-3500元之間在英國湖區你可以有更多更好的選擇，看完這篇就絕對不會選擇這家！技術選擇了請選一千塊柳枝房。 8、海景房就是欺詐，沒有陽台，衹有高速大馬路！