Hanoi Nostalgia Hostel Bewertungen

Booked a superior room and upon being shown the room it was nothing like the photos. The manager explained he simply cannot take a photo of all the rooms even though there were only 3 types of room to photograph. Unwillingly upgraded us but made us feel we were at fault. No hot water. Very unclean and lots of hairs in the bathroom. Plugs with wires hanging out everywhere. Electrical unit in shower completely open. At about 2am we were awoken by a loud bang and bright light to which we realised the Air Con had set on fire. Sparks flying all over our room, bags, bed, etc. You could see and hear it continuously almost blowing up, and we could literally see the fire inside of it. The room was full of smoke. We immediately went to tell the staff and a couple of them were really helpful and lovely however the manager came to check it out and did not even apologise he just gave us a new room key which was directly opposite. We had no sleep the rest of the night due to being a little shook up and also due to the continuous loud noise/music from the street that never seemed to come to an end. In the morning I went downstairs the manager greeted me with a smile and asked how I was. No apology or signs of concern, just spoke to me like any other guest. We complained about the obvious events to which we were shouted at by the manager and receptionist on duty. The female receptionist became very aggressive, screaming & shouting, getting very close to us/in our face, punching her hands out of anger and just genuinely making us feel very uncomfortable. They said we should have complained sooner.. (we had, multiple times about multiple other things). Still no apologies for almost setting our room on fire and no sight of any form of discount or any good gesture. They were shouting non-stop and even attempted to lock us in the hotel until we paid full price. We eventually were able to pay 50% of the bill but it wasn’t even worth that price without our room almost burning down. Other than a handful of helpful, nice staff.. there was nothing good about that hotel at all. Would never return and would not recommend it to anybody. A brilliant first day of our trip to Vietnam.