MARTIN VILLA Bewertungen

We had a horrible experience with this booking. We were first told on the day before check-in that we are upgraded to a room at a better location without specific reason. The staff also sent some very nice photo of the upgraded room and requested us to confirm the upgrade. As we were traveling and had limited time for further research, we took the upgrade at face value and accepted the change. This acceptance without due check is in part our fault. On our way to check-in, our driver informed us that he is unable to drop us at the location of the upgraded room due to road closure. We questioned the hotel and they apologized that they forget to remind us on the road closure, so nothing can be done but for us to alight at the edge of the Hanoi old quarter. We ended up with navigating our way with heavy luggage for about 40min thru the crowd. Upon reaching the hotel (new hotel), we had another nightmare. Being at old quarter, the location is of course very noisy, and zero noise proofing is being done for the room. In addition, the room, in a run down condition, is far from the photos shown to us. It was more a downgrade from our original booking. We texted the staff again to complain and requested to revert to our original room at Martin Villa. It is then they let the truth out, where the original room is no longer available due to construction. They apologised and told us to check-out at our convenience and the remaining un-checked nights will be refunded. This is totally unacceptable for the hotel to mask the real issue as upgrade and treat the guest as such. They have all the time, since our booking, to inform us on the unavailability for us to make alternative booking or activate free cancellation, but they choose not. And we ended up have to pay a premium for another room due to last minute booking during festive season. To be fair, we are unable to rate the condition of original Martín Villa because we did not step in the property at all. After 2 weeks, I am still waiting for a reply from the hotel and the promised refund.

The room is tastefully designed, good location, walkable distance to many tourist spots and Michelin-honoured restaurants. Just a few points to the hotel for their consideration: 1. adding anti-Mosquito lamps in the room - i understand Mosquito problem is inevitable in the city 2. adding whatsapp number in the booking confirmation instead of listing phone number only Thank you

If you guys looking for this please go away. This is the worst apartment ever I had. I arrived at this place about 19:15 pm and going to check in, but the host said she didn’t received any booked from me!! Oh god Actually, I sent a massage to them around 5 days after booked and some of them answered me. This’s not makes sense what she split right. After that I discussed with her for a while, at first she didn’t give any responsible and push the problems to me but sorry, uncompromising I showed her all of prove, so she surrendered and preferred some apartment that related with it, I deal cause of this time is not proper to find a new place; I’m very hungry, exhausted and wasting time enough. Next chapter, ok I moved to new one and the place is not willing to stay; so far so good for today I’ve no choice, this one have a cafe like first place same name and very far from city center about 35 mins the place looks older and have a bad smell like a rotting corpse. I don’t over act, you can search and consider by your self.

Booking done with fully paid. But once get to hotel said no room left for my booking. Very unpleasant welcoming. And send to random night life room. Environment is not suitable for the family stay.

It was a lovely time I had with my husband during our stay for our anniversary trip. Recommendable!! Staffs are very welcoming and friendly. ♥️

I really liked my stay here! Everything has been instructed carefully. The location of it, for me its really good as its near the bus station, coffee shops(!), and some other restaurants. The room itself is PERFECT! It is aesthetically pleasing, clean, and complete with stuffs! I didn’t expect the kitchen area. Really good price also.

I had a very comfortable stay thanks to the wonderful service from the staff.

The place was aesthetically pleasing and very clean! The owner was prompt in replying as well. He noticed that it was my birthday and upgraded me into the top floor with a larger room. They provide drinking water, towels, iron, hair dryer and some toiletries. The picture shown in the app is same in real life. Although it doesn’t have lift, the staff will help you carry your luggage to your room. There’s a cafe downstairs as well that serves coffee and some cakes.

WARNING : DO NOT STAY THIS HOTEL. Your stuff will be lost. The owner is not reliable and showing hospitality attitude. (I left Korean and Thai version below, 한국분들을 위해 한국어로도 밑에 저의 경험을 남깁니다, จะฝากไว้เป็นเวอร์ชั่นภาษาไทยสำหรับคนไทยนะค่ะ) I stayed this hotel for 2 seperated days out of my 5days staying in Vietnam which was 1st day and 5th day I’ve stayed here. 1st day: the hotel manager or owner told me that the booked place has electronic issue so she asked me to stay different places in another district(which was 4km away from city), I was unhappy that I can’t stay the place that I chose and there was no apology from the owner and she kept saying that this place is 2times bigger than the original place.(The size was not important me at all whether it’s big or not) Also she guaranteed that we can stay in original place at the 5th date. Anyways we stayed there one night and we were planned to go to Sapa at 2,3 and 4th date, so we packed some important things on us hand carry and left some clothes and a watch in the luggage. After check out from the place was staying we asked the owner to transfer the luggage to the place that we will stay on the 5th day. 5th day: Thankfully, she brought our luggage to in the room that I booked. HOWEVER, when I opened the luggage, ALL THE VALUABLE THINGS HAVE GONE in my luggage, such as Gucci watch and COS clothes. ＜-all the expensive brand value once. I asked the owner to investigate this issue and her first answer was; did you lock the luggage? I said no because I fully trusted that this is not going to be happened. Actually I forgot my password of the luggage and she was very sarcastically replied : “:))” and I felt that she is not helpful. Also, I told her that if this is not found I should go to police office and she told me “ok please go to police office we will work with them”. And asked us to check out 11:00am somehow even if the check out time is 11:00- 11:30am. This luggage was 100% handled by her employees so it is very suspicious that one of her employees took it. The owner was not nice all the way since the first date. I’m not saying that she is not friendly she was just being so sarcastic because, she never told me how to check out so I asked how to do check out? She said “oh! Super easy! :) you can put your key on the keyhole!” as if I am disturbing her. From the first date and last date I felt that someone ruined my staying in Hanoi. So I just have very bad experiences to stay in this hotel. No responsibility for anything and the owner’s attitude has no service mindset. Wondering how she can work for hospitality 한국분들을 위해 한국어로 남깁니다. 결론적으로 이 호텔에 머무는것을 한번 더 생각 해보시길 바래요, 저희는 하노이-사파-하노이 일정 이어서 하노이에 머무는 첫날과 마지막날을 이 호텔에 예약을 했습니다. 첫날에는 예약한곳에 전기 문제가 있다고 다른 주소를 보내주고 거기가서 하루를 지내라고 하더군요. 위치도 룸도 맘에 썩 들지도 않았지만 그냥 하루니깐 그러려니 하고 지냈어요. 마지막날에는 예약한곳에 꼭 머물수 있게 보장한다면서요. 당연한건데 인심 쓰듯이 말하더군요. 그러고 둘째날에 사파에 가는 일정인데 캐리어를 다 들고 가기가 좀 그래서 중요한 물건들만 속아 내어서 저희 핸드캐리 가방에 넣고 나머지 옷가지와 시계하나를 캐리어에 넣어놨습니다 제가 캐리어 비밀번호를 까먹어서 못잠궜지만 뭔 일있겠어 싶어서 잠구지 않고 이 가방을 우리가 예약한 호텔에 옮겨놔달라고 했습니다, 이 호텔 주인인지 매니저인지 알겠다고 했구요. 이 호텔주인은 처음부터 뭔가 꼬인것 처럼 자꾸 얘기를 했습니다. 그러고 사파 여행을 마치고 돌아와서 호텔방에 이미 저희의 캐리어를 놔뒀더라구요. 가방을 열어보니 시계와 시계 케이스가 통으로 날아가고, 코스 바지, 코스 티셔츠 등등 사라져서 호텔 주인에게 물어보니, 가방 잠궜냐 부터 물어보고 제가 아니라고 하니 웃는 이모지를 보내더군요? 니 잘못이네 이렇게 저는 들렸습니다. 가방을 잠구지 않고 물건을 챙기지 않은건 저의 잘못이 첫번째로 오는것 맞지만, 이 사람의 태도가 정말 별로 였습니더. 경찰에 가면 자기네들이 경찰이랑 얘기 하겠다는데, 베트남에서 물건 잃어버려도 못찾는걸 알고 이런식으로 행동하는 듯 했어요. 이 가방은 100% 자기네들 직원이 핸들링 했는데 말이죠 ㅋㅋ, 여튼 추천 하지 않아요. 호텔도 아니에요 그냥 에어비앤비 같은 느낌이구요. 프런트 데스크도 없고ㅠ언제 체크인하냐고 달달 볶기만 해요. 하노이에 있는 동안 여행은 즐겁게 했는데 마지막에 이런일이 발생해서 하노이사람들에 대한 이미지가 상당히 안좋아졌습니다. 이 가격으로 그냥 정상적인 호텔을 가심을 추천드립니다. 손님한테 수동적 공격형태로 짜증내고 이러는거 놀러와서 기분 잡치지 마세여, 돈 내고 숙소에 머무는데 제가 정신적으로 고생해야하네요 Thai Version ; แนะนำว่าอย่ามาที่นี่ สิ่งของของคุณอาจจะหายได้และไม่มีการช่วยเหลือใดๆ

Please pay attention to the room type when making a reservation. After my booking, not sure whether the homestay owner or Trip.com altered the room details, resulting in a mismatch between the room I reserved and the one provided. Luckily the room is still available, and we were able to move back to the room type we reserved for during our second and third night stay. The homestay is conveniently located in the heart of Hanoi, and the room looks exactly like the pictures, though it’s slightly smaller than expected. I love their rooms decoration! There's also a beautiful cafe downstairs. I would rate the cleanliness 3-4/5; the floor was a bit sticky, and the room slightly dusty. Additionally, note that there is no elevator in the building, so consider this if you have bulky luggage.

Great location, really pleasant and clean room, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. Coffee downstairs was also amazing. Thanks for making our visit to Hanoi Old Quarter that much better.

The place smells moldy. The bedding smells used, not fresh at all. The shower and toilet combination doesn't do it for me. I had better stays.

The room is a bit smaller than anticipated but nevertheless had a good stay with them. The cafe downstairs is also great!

Everything is great. The staff is very helpful and friendly, they helped us to move our luggage.  Coffee is great as well. Thanks