Conrad Hangzhou Bewertungen

Die guten Kommentare kann ich nur dem Personal der Executive Lounge geben, das bei jedem Besuch vollauf begeistert ist. Die Rezeption im 27. Stock ist sehr enttäuschend. Sie lächelt nicht einmal und sagt nicht einmal „Hallo“. Selbst wenn ein Gast vor ihr steht, hebt sie nicht den Kopf und bittet den Gast, Q : Kann ich einchecken? Dann antwortete die andere Partei ausdruckslos: „Okay.“ Da ich ein Kind mitgebracht habe, habe ich die Initiative ergriffen und dem Hotel das Haushaltsregistrierungsheft zur Registrierung vorgelegt. Die Rezeption weigerte sich jedoch, es überhaupt zu registrieren, und sie stellten auch keine Kinderartikel zur Verfügung, weil Sie ein Kind mitgebracht haben. Ich musste Rufen Sie an, um alles anzufordern. Wir hatten zwei Executive-Zimmer gebucht und kamen gegen 14 Uhr im Hotel an. In einem Zimmer konnten wir erst um 16 Uhr einchecken, in dem anderen erst um 17 Uhr. Beim Auschecken sagte ich der Rezeption, dass ich eine Rechnung brauche, aber sie sahen sich die Bestellung nicht einmal an und sagten mir, ich solle Ctrip bitten, sie auszustellen. Glücklicherweise sah ich mir die Bestellung an und stellte fest, dass das Hotel musste eine Rechnung ausstellen, also hat das die Rezeption erledigt. Das Unverschämteste ist, dass der Betrag der zurückgezahlten Kaution falsch war. Ich wurde zu viel berechnet und musste das Hotel selbst anrufen, um die Differenz zurückzubekommen. Ihre Serviceeinstellung war unverantwortlich und unprofessionell!

My kids love the hotel stay. Recd personalise hand written card from house keeping everyday. Tip top service . 100% recommended to everyone.

It would be hard and unfair to try looking for faults here; it's a beautiful hotel, with spacious rooms, excellent facilities, great breakfast, friendly service.

Very convient location, modern hotel connected to modern mall. Close to Hangzhou railway station too.

I stay here for one night on a recent business trip I would definitely stay again although they really need to fix the ceiling in the breakfast area as it makes too much noise when you move a chair

Everything was perfect. Hotel is super. Thank you!

Great location and service. Much appreciated. The staff were able to help with late checkout.

Love the modern & simple design. Team is helpful & friendly. Byredo amenities are super nice!

The hotel concierge was so helpful and checking was smooth and easy. I was easy upgraded to the River view which I wanted and I liked the view. What was not clear from the start was which dining room I was supposed to use for breakfast. On the most important note, I would like to Thank Chria who was working on the concierge on Saturday the 13th of April 2024. I needed help with getting a train ticket to Yiwu and he did everything for me from booking the car to Hangzhou East train station to Yiwu , got me the best available ticket to Yiwu. And when I was about to return, on short notice I contacted him to book a ticket for me, he did book for 18:06 but I was stuck in traffic in Yiwu , then asked him to cancel and purchase the 18:24 one..he did all these admin and even checked if I got to the hotel well. Until my departure, Chria was still checking if I needed any help, well done and thank you so much once again, Chria. Why I mentioned him specifically is on the day I was checking out, I asked another guy at the concierge to help me getting a train ticket to Shanghai, but he just told me to get a taxi to the train station and use my passport to purchase a ticket when I get there, that’s when I figured probably Chria was actually working beyond his job description and that was just excellent.

(XENOPHOBIC HOTEL, STAY AWAY IF YOU ARE NOT ASIAN) I stayed 2023 with my wife ( all amazing) then 2024 I take my mother and it was a nightmare. First day we check they asked for 4000 RMB for deposit, I give them my credit card and they charged me 3 times, 12,000 RMB, they said it was a mistake, no problem after that. The second night the manager came to my mother room at night telling her to change room 3 times, then my mother called me and told me that the hotel want her to take her out of the room, and I told her to close the door and don't pay attention. Then the next night we were at breakfast time and a guy came to our table talking loud and introduce him as Jone Xu, he asks us when we will be depart, we told him we will depart at 10 am, then he begins to ask the room numbers and we asked him why all this question at breakfast time, he said its normal, we were the only one in the breakfast room with that questions, Obviously is not normal, I have been in many countries and this is the first time I got assault at breakfast time. we were planning to stay 2 more days but the xenophobic attack make us leave the hotel immediately. I wrote an email to Jone Xu asking him for an explanation on why all the assault to us, he did not answer, then I email the reception asking for the money back from deposit and also ask them for xenophobic attack and Kevin Yang respond for the money issue but never respond for the xenophobic attack. I will recommend if you are not asian to not stay at this hotel.

Big room. Great location in the city area. Raffles City shopping centre is link with the hotel. Do take note some of the shops does not accept credit cards and Alipay. Spare some cash in hand.

Breakfast is good but coffee making is very slow

Very good hotel service, excellent service with clean and tidy room

Very clean and big hotel. Good location . I am sure will stay this hotel again when i came back hangzhou