Beste Hotels mit Fitnessstudio in Santa Marta

For quite some time, I've been eager to experience a stay at this particular Hilton, especially given my frequent visits to Santa Marta. My anticipation was marked by high expectations, yet upon experiencing the hotel firsthand, I found that it exceeded them by a considerable margin. Drawing from my extensive travels as a Hilton Team member, where I've had the privilege of exploring numerous Hilton properties across the globe, I can confidently attest that the Hilton Santa Marta stands out as one of the finest establishments I've ever encountered. Its exceptional service, remarkable amenities, and unparalleled attention to detail truly set it apart in the realm of luxury hospitality.

Das ist das zweite Mal, dass ich das Hotel besuche und es uns so sehr gefällt, dass ich wieder auf TripAdvisor geschrieben habe. Das geniale Personal, bereit, den Kunden auf eine erzieherische und gemütliche Weise zu unterstützen. Der ruhige Strand, obwohl die lokalen Verkäufer genug sind, ist das Essen sehr gut und mit vielfältigen Geschmacksmustern. Die Getränke im Irotama-Plan sehr reich, die Massageisten im Spa sind professionell. Die Anlagen im Allgemeinen sind in guter Zustand, ich hoffe, dass sie bald wiederkommen.

Our stay at the Santa Marta Hilton Garden Inn began with us arriving to a filthy room with a strong wet musty odor. There was on the floor, toilet wet and with hair and the bed with what appeared to be black footprints. We called the front desk and there was no answer. A common theme. Then we called guest services and they sent housekeeping. She looked at the room and said to change our room. We went back to the front desk and they said they could downgrade our room with no price change, a smaller bed and no view or they could clean our room. So we waited over an hour in the lobby for our room to be cleaned. They changed the sheets but the problems did not stop there. We had 2 rooms at this location. In BOTH rooms we received soiled towels. Even after multiple requests they were still soiled. After the 3 request we took pictures and they are below. In our second room we called multiple times about the air conditioning - one of our guests has severe asthma and between the heat and the mold smell it was too much. The front desk didn't pick up so we had to walk downstairs each time - they were informed of our issues as well as medical concerns. They sent someone to open the ceiling and clean the filters. We asked for our room to change and they refused, insisting we were not using the air conditioning correctly. We came down multiple times asking for our room to change as it went as high as 77 degrees. As you can see in the picture the AC setting is chosen. We showed them the picture and the front desk said they couldn't change our room until Jose Sanchez the manager said we could. We booked through Expedia and Expedia called the location multiple times on our behalf as the phones weren't working. On the final day Expedia said the hotel's manage Jose would be coming upstairs to address the situation. We waited over an hour before going to the front desk. They told us he was too busy - essentially they lied to Expedia to get them off the phone. Customer service here was the most horrific I have ever experienced and the hotel was lacking in customer care, cleanliness and service. I stayed here based on the reviews but I caution anyone going there. Please see pictures as proof. At the time of this post we have not received an apology or any compensation for this trip. Expedia reached out to Jose Sanchez to get compensation for our trip and he denied it. As a Hilton Honors member I'm so disgusted by our treatment at this location.

Nicht wert das Geld. Zimmer und Pool waren ok. Checkin dauerte fast 1 Stunde. Das Frühstück war zu voll und Sie können kaum einen Tisch finden. Die Aufzüge dauerten ewig an, Sie konnten bis zu 10 Minuten auf einen Aufzug warten und wenn er ankommt, hält er auf allen 10 Etagen, bevor er auf dem Boden ankommt.

Die Einrichtungen sind brandneu und das Essen war unglaublich! Das Personal war sehr freundlich und die meiste Zeit war da, um zu helfen. Eine Sache, von der ich jedoch wirklich enttäuscht war, waren die Cocktails. Ich bin kein Biertrinker, also habe ich eher Margaritas oder Piña Colada gegessen. Keiner der bestellten Cocktails schmeckte nach Alkohol zu einem so hohen Preis. Ich würde wiederkommen!

Der Aufenthalt war ganz schön, ich danke für die super komplizierte Service-Aufklärung, die unverschämte Reinigung und immer bereit, das ästhetische Bild zu erfüllen. Das Essen war von hoher Qualität, zu einem sehr gerechten Preis für das, was man bekam, das Menü ist vielfältig, aber sie haben plötzlich nicht mehr etwas mehr Möglichkeiten, aber das ist ja, alle Gerichte sind ein Geschmack, bis es mit dem Magen gourmet kommt Sie werden es freuen. Ein Maestro Hotel in der Pflege, ideal für Familienaufenthalte und sehr schöne Einrichtungen, das einzige, was im Hotel benötigt wurde, ist ein breiteres Portfolio sozialer Gebiete wie Jacuzzi oder Turko, übrigens: Es ist ein 4-Sterne-Hotel wert, das alle Erwartungen überwindet! Wir kommen bis zum nächsten Mal zurück!

Wir können für unseren Hochzeitstag stehlen und sind so glücklich, dass wir es getan haben! Das Personal ist super schön, bereit, jegliche Anfrage zu begegnen (Nahrung ins Zimmer etc.) und sehr bereit, ohne Erwartung zu helfen. Nurys und Victor waren besonders schön. Ich würde das Hotel empfehlen und würde gerne für eine ganze Woche zurückkommen, um hier zu entspannen!!!!

The hotel is very well maintained and clean with amazing pools and a clean beach with good security. The apartment we had had an amazing view of the sea and open air balcony to enjoy. The bed was comfortable, however, the pillows were too flat and very uncomfortable. We had an issue with the toilet leaking continuously, but we understand they resolved this upon reporting it. It's a bit strange that they charge for dish soap and a sponge to clean the kitchen utensils as well as water, however, in the end we didn't need to use either of these as there is a supermarket nearby where we bought these essentials for cheaper. It would be nice to see a few more trees and greenery around the pools to offer some more shade and cool down the pools a bit. They seemed to have daily activities around the main pool, however, we never received clear information about these. The same applies for other activities that we saw, for example, dance classes. The restaurants really were the biggest let down. Really low quality food that just didn't match with the nice surroundings. For instance, the hamburger was a cheap processed one that tasted like cardboard and their Pad Thai was really not at all Pad Thai but a spaghetti mixed with sweet and sour. The best option though was the buffet breakfast where they did have a wide variety of options that changed slightly daily. The sea by the hotel is apparently cleaned frequently and it has to be said this was noticeable. Also a plus here was that there was a lifeguard on the beach taking care of everyone's safety, something very rarely seen in Colombia! Overall, we enjoyed our stay and are very grateful to have had the opportunity to spend a couple of nights here, however it is unlikely that we will return unless the price dramatically reduces, along with the quality of the restaurants.

Me and my family were traveling in Santa Marta in December 2022, we were at the Mercure hotel on vacation, it is an excellent hotel, with very comfortable rooms, and with an excellent view of the sea, the hotel is very close to the beach which is private, the hotel is close to the airport and you can enjoy a lot of tranquility, we were able to enjoy different tours, and it is close to the Rodadero, when we wanted not to go out we enjoyed the pool, we enjoyed very delicious meals, and the hotel staff was very kind to us, 24 hours a day there is a taxi service to leave the hotel, we recommend the hotel or we would return