Gastnutzer
18. Juni 2024
As we couldn't afford a holiday this year we treated ourselves to this luxury one night away instead. We stayed in Sterling, which had many luxury touches, wonderful views, a gorgeous bed and pillows and a good sized tv oppositethe bed. The breakfast was perfect! BUT sadly within 5 mins of arriving we had been very disappointed. As I sat down I noticed the tables were in a very bad state. The mirror was badly damaged on the bottom and side. The hanging rail had 2 out of shape hangers next to ( grey ) thin tired out white toweling robes. The bathroom had yellow urine stains on the left skirting board, acculimated dirt in all corners, mucky bath soap dispensers that need a good clean on top, and a hot tap that moves very loosely, with dirt under, that could be scrubbed away. When I went to have a bath I pulled down the blind to discover a huge stain ( an exploded champagne bottle? ) all over the blind and as I went to fill the bath I just couldn't as there was ingrained dirt or damage to the whole bottom surface. Just awful. ( not clearly seen in the daylight ) The WORST was I was in desperate need of an afternoon nap, and what we thought was a car outside with loud music and their window down, was in fact the music coming from underneath our room..boom boom boom etc! We had no idea that a thriving fish and chips shop and reastaurant was below us and open still 9.30! This was not on the accomodation description. I had assumed there was a small chip shed cafe on the side! So we had to go out in the pouring rain instead when we just needed to sleep! The lovely cleaners did pop down and ask for the music or radio to be turned down but to no avail. The cleaners were very obliging and helpful. There was a silent fridge with fresh milk and bottled water but sadly the coffee granules do not suit the filter provided so cannot be properly cleaned as they block. The windows are single glazed so you do hear all the noise of the people on the pavements cars, and queueing for the chip shop. A gorgeous village and the accomodaion could be again too if the owner/ manager did regular inspections.! The paintwork on all the landing skirting boards and woodwork needs redoing too! Such a shame.I resent paying the same as someone who stayed there when it was lovely and new!
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