Gästehaus in Douglas

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

The pros: the location is perfect for Douglas, the ferry terminal (15 minute walk away, mostly on the flat), and exploring the rest of the Isle of Man. Rooms were lovely, comfy bed, good bathroom size. (Room 18) Excellent selection for breakfast, all freshly cooked. Lots of variety. Staff very pleasant. Easy check in and we were able to leave our cases until the ferry departure on the last day. The cons: there is no lift. We were in room 18 which is at the very top of a five story building. The thighs hated me a few times! As a result, we didn't use the room as much as we normally do for quick freshen ups etc. Breakfast: although it tasted fantastic, as it was freshly cooked there was a wait. We factored in about 45 minutes for breakfast in the morning, and adapted our day accordingly. Despite the cons, it is still worth 5 stars.

Ein weiterer fantastisches Aufenthalt in Caledonia. Von dem Moment, als wir ins Haus geprüft wurden, waren wir einfach und fühlten sich entspannt. Das Zimmer war hell, komfortabel und blieb sehr sauber. Schauen Sie sich nur auf die Aussicht, die wir hatten!! Frühstück waren sehr gut! Personal sehr freundlich und aufmerksam, immer aus ihrem Weg zu helfen. Lage ist ausgezeichnet, nahe der Manx Electric Railway. Die Douglas Bay Horse Tramway hält gerade über der Straße sowie eine Busshalte. Wir freuen uns auf nächstes Jahr und unser jährlicher Besuch.