TownePlace Suites Kalamazoo

This was the worst Marriott property we have ever stayed at. It is Run Down but even worse, our room was Filthy. The staff were dressed shabbily and hung around the front and side parking lots smoking and shooting the breeze. They should have been cleaning and otherwise helping guests. I called Marriott customer service to complain and ask to move to another property in the area. Because we checked in before seeing the room, they said they could not help. We should be able to TRUST that we would get a clean and decent room, not have to go inspect rooms after a long day of travel. The customer service rep told me in order to open report to document my complaint, I had to provide a PIN number. I made a few guesses but couldn’t get it right. I don’t recall ever setting a PIN number for Marriott but even if I did and forgot it, I still should have a way to get help. We were honestly Leary of complaining at the front desk as we saw an employee arguing with other customers and making them upset. I am attaching pictures of our room. Stay away!

This place was filthy and unclean. We had dirty towels on the floor upon our arrival. The pull out couch was stained and they flipped it over In hopes we wouldn’t see it.

Poor stuff, pullout sofa super dirty mattress looks like some was crawling on it, stain all over, I asked for new mattress said that’s all we have.

I was really impressed everything was nice and clean it was really quiet. The staff was friendly. The breakfast was good.

Very old and very poor upkeep. The rooms had cracked and worn out moulding. We requested daily housekeeping on two separate days and had none. We are paying for a clean room every day. If you do not give us any housekeeping on subsequent days, we should receive a discount or lower price for subsequent days. Not cleaning the room daily is dishonest and a sign of poor service. I am never staying at this hotel again. It's a humilation to the Marriott brand.

Hotel staff exceptionally friendly and welcoming - nice upgrades in the rooms. TVs could be larger, and mattresses feel old/worn. Also there needs to be a ‘constant fan’ on HVAC system. Otherwise it gets deathly quiet

Overall would only rate the hotel as average. Several things we expected to find provided were not, such as an ice bucket, laundry bag, cups. Placement of television was very awkward. All in all, quite disappointing.

I wanted a hotel for 5 nights that had space to spread out (i.e. a living room, kitchen, and bedroom with 2 queens) that would not be overpriced yet convenient to I-94, US 131, and downtown Kazoo. This place checked all the boxes. A bonus was the large number of affordable restaurants, including Culver's, Ted & Marie's, and Jac's, that were within 2 miles of the hotel. The hotel itself is not going to spoil you with luxury. I would say it is "function over form." The staff are friendly if you have a request and housekeeping is available but not mandatory. Breakfast was the same every day, usually bacon and an egg item as the hot options along with yogurt and milk and juices and breads. Everything in our room worked fine, from internet to kitchen (with pots, pans, cups, plates, glasses). Coffeemaker was single serve pod. Microwave and dishwasher including (along with dishwashing liquid and dishwasher soap pod). TONS of closet and storage space. TVs in both rooms were very small, flat screen but tiny. Bathroom was small but plenty of basic toiletries. Towels are threadbare, should be replaced yesterday (probably washed way too many times with softener?). Would I stay here again? Not for a one night visit but YES for 5 night extended stay.

I expected more from the Marriot brand. Our first room was dirty and smelled like smoke. Broken TV, stained couch, grease on the stove, broken furniture. They moved us and the second room was better, but we will not stay again. Experience with staffseemed to change with shift change. Again the stat did improve from the first impression, but I'd expect this from a low budget hotel chain.