VS Gandía Palace Hotel

Ha sido una estancia magnífica

Pretty hotel but a “Palace” it is not,receptionists ignore calls and people queuing, I wasn’t given as much info in English as the Spanish couple next to us during check in so lucky for me I overheard about the services timetable. No coffee machine in the room,good bathtub,comfy beds,nice balcony with sea view at extra rate, weirdly had to pay extra for drinks at the buffet,busy, even water so I noticed a lot of guests leaving with their unfinished bottles. Pool bar overpriced but lovely barman despite being busy. 12e to park overnight.Felt more like every move was about taking money from us but location was walking distance from the beach.Not sure I’d go back.

Completely comprised by the worst checking-in experience of our lives 5.0 Liked · The breakfast buffet was very good. Excellent coffee, good variety of options. Nice breakfast room, not over crowded. Disliked · Checking in at reception was the worst experience of many years of checking in at many types of hotels, in many countries, for both business and pleasure. It was the most unwelcoming process, where my wife and I felt like potential criminals. We had paid in full, in advance, when making the booking, for the six nights. That's fine. We were asked for our credit card to be scanned for a pre-authorisation. Why? we asked. "Its for security for the room" we were told. My wife asked "is this in case we damage or trash the room". The receptionist smiled and nodded. Then came the "terms and conditions" which we were asked to sign. This was four A4 pages of small font script, in SPANISH. "Fine we said, Can we have the English version?" We don't speak Spanish and are from Ireland. We can't sign a four page document we can't read. Besides which we are fully paid in advance and you have additionally taken an authorisation of our card for any damage that we cause. What further assurances are required in a four page document. We explained very calmly and politely that we can't sign a document we can't understand. Another receptionist colleague offered to translate the "important bits" of the document for us verbally. We declined. A signature on a document is a legally binding acceptance of the document in its totality. Ignorance is no defence in law. They had another mini conference about this with what appeared to be a shift manager, ( who didn't acknowledge us or come over to where we were standing at reception) and then they advised us that they would translate the document using A.I. but after another 15 minutes of us waiting then announced that they couldn't translate it. They would allow us to complete check-in and if we came back to the reception desk the following day they should have a translation for us to sign. We didn't go back to the reception.

Super staff uncomfortable bed cold breakfast good location

Great hospitality from a locally owned business

Lovely rooms with Seaview, excellent location. All the staff we encountered were friendly and helpful. I work in aviation and travel alot. I always look forward to arriving at this hotel. Always a warm and genuinely friendly welcome. Staff always let me know what is going on in the area.

I spent my vacations in this great hotel during 2022, and it was awesome, Definitely I'll come back. It was the perfect bday gift that my boyfriend gave me. Very happy to be so close to the beach. Breakfasr also so complete.

Everything was amazing