Hotel Allegra Balneo & Spa - All Inclusive

I was there in the end of August travel from Cyprus to Golden Sands. Hotel location is very-very good. Its only 5 min by foot from Restaurants, bars and clubs. The only problem i saw at Alegra is the staff which they are not so friendly as they has to be. Very good Spa center...!!! Another bad things is the old towel and the bad contintion of the plate you use at restaurant. Take care everybody....if you want to change you the towel you have to through it down, unless you will use it all days and nights you stay there.

Ok points: the drinks at the bar were ok, but you have to pay after 2 pm, the food is quite diverse, you couldn't complain that you didn't have anything to eat (fish, chicken, pork at every meal). but rede... they don't have hot food for exposure, or at least it doesn't work. Not enough plates. Reception desk - only Bulgarian language, the ladies from reception desk are laughing when you complain about something. Very weak point: the cleanliness in the hotel room, the maid did not enter the room on any day, neither for garbage, nor for towels. To be vacuumed, never, dusty and stained carpet. Full of dust and spider webs. All in all- we felt during holiday like in a abandoned castle by Agatha Christie.Check in was quite difficult, after 2 pm, the pool bar was for a fee, those with all inclusive had to go up a floor, in the room next to the window you put your hand out... that's where the wind comes in... The pool is not heated, that's a lie. Distance from the hotel to the beach approx. 1 km, there was a train but not enough, and you can't travel with children in your arms standing up All in all, we will never return to this hotel!

The hotel has a fairly good location. It is set back from the main strip and the beach area. If you have mobility issues then it will be difficult heading back as the hotel is on a bit on an incline. There is a shuttle transfer that runs to and from the beach during the day, but I believe it is hit and miss to when they run this. We only saw it once. The pool is a good size, it needs some maintenance. There is only one set of steps in and out the pool, at the shallow end (there was another set by the looks of it at the deep end but they are no longer there (just the holes remain). Because the steps are in the shallow end, they are really low into the water, it is tricky getting in and out and requires a big step up. Several people looked to struggle and miss their footing. The flooring around the pool is a type of cladding that is almost black in colour, it gets extremely hot in the sun. Many people couldn't walk on it without footwear. There is plenty of sun loungers and they are very comfy. Lots of shade around the pool too. The entertainment left alot to be desired. Only once per week was there evening entertainment from an outside act. Once a week there is nothing and the other days were covered by the animation team. The said team would encourage people to join in with activities such as darts and volleyball. Mostly they were shouting loudly into a microphone which was annoying when you're trying to relax. They would also play music really loudly around the pool. Sometimes good summery music, other times Rap music full of inappropriate language for a family environment. It was so loud that several times the barman from the paid bar would go and turn it down when the animations team weren't around. Bars - this was the strangest setup for All Inclusive I have ever seen. The hotel has 4 bars. 1. in the reception / lobby but only for paid drinks, 2. was in the restaurant and was all inclusive but only open during meal times, 3. was on the 1st floor of the hotel and All Inclusive. You had to go up to it from the pool whenever you wanted a drink. They had very limited selection and used tiny plastic cups, and never filling them. 4th was by the pool and most convienient during the day but was again paid drinks and not for All Inclusive. There was a bar man there all day and evening, and in 10 days I saw him serving maybe 4 or 5 people in the whole time. And that was for an ice coffee. It would make so much more sense for all bars to be All inclusive AND paid. Staff- some staff were really helpful and polite. The salon manager always had a smile. The bar staff, reception staff and guy cooking pancakes in the morning all looked miserable and like they'd rather be anywhere but there. The reception staff in particular were rude, would roll their eyes at guests and answer in very inappropriate ways. The reception manager was especially rude. Parking - Park at your own risk! The hotel does not have a private car park. Parking is along the road outside of

The hotel services are terrible. We booked a twin economy room, which was indeed very spacious, but all of the furniture was full of 2 mm of dust and we had spider webs everywhere. We have even found a spider on the bed. There were also no hangers in the wardrobe. We asked at the reception for the hangers twice and for someone to clean the room, but none of our requests have been fulfilled in the 6 days we have stayed at the hotel. Even the trash has been taken away only once. The towels have been changed only once and no cleaning has been done in the room. AC was not working properly (it was only fanning the air). At check out we had to pay for 1 chocolate from the minibar, which we have never seen or touched, but the hotel representatives were stating that we have consumed it. There were more tourists complaining about this. It must be some practice of the hotel. At breakfast we had to ask for glasses, cutlery, napkins and even for the table to be cleaned. Same food everyday. The hotel staff is unprepared and very unpolite. I would not recommend this hotel to anyone!

Good location, spacious and clean room! The food was delicious and varied. Free shuttle to and from the beach two times a day. If you have kids you will like this place because they have kids animation and room full with toys.

Отличная обстановка в отеле. Атмосфера, сервиз какбудто 5 звезд. Внутренний бассейн с минералной воды горячий. Прекрасное место для семейното отдыха. Еда разнообразна и вкусная. Гост певец в пятницу сделал отличное шоу. Анимация для каждого - взрослый или детя