W Brisbane

Die Reinigung war mangelhaft. Gleich am ersten Abend, als ich die Decke hochhob, fand ich Haare – Haare, wie sie Ausländer haben, ganz offensichtlich nicht unsere. Gegen 22 Uhr rief ich an der Rezeption an, um die Bettwäsche wechseln zu lassen, und die Angestellten waren ziemlich überrascht. Es war offensichtlich, dass die Bettwäsche fehlte und nicht gewechselt worden war. Ich kann es nicht fassen, dass so etwas im W passiert!

Wenn es Sie nicht stört, dass das Reinigungspersonal die frisch bezogenen Kissen auf dem saubersten Teppich liegen lässt, während Sie weg sind, und Sie dann fünf Minuten später, wenn Sie sich etwas zu trinken holen, beiläufig fragt, ob Sie Wasser möchten und die Kissen zurücklegt – alles, während Sie anwesend sind –, dann kann ich Ihnen dieses Hotel empfehlen. Die Überraschungsboxen der vorherigen Gäste, die man überall im Badezimmer findet – auf der Handtuchablage, im Spülkasten usw. – sind ebenfalls eine nette Überraschung. Der Parkservice ist ein echtes Highlight; dabei wird zwar schon mal das Lenkrad verkratzt, aber das hat keinerlei Auswirkungen auf den Preis oder Ihre Laune – die Mitarbeiter sind wirklich sehr freundlich.

My Worst Experience at a W Hotel to Date I have stayed at various W properties, but my recent one-night stay at W Brisbane was easily my most disappointing experience with the brand. For a hotel that prides itself on design and luxury, the functional execution of the room was severely lacking. There were several significant issues that made for a very uncomfortable night: Poor Room Design: The air conditioning is positioned in a way that it blew directly onto my face all night. It was impossible to deflect, and I had to sleep on the other end of the bed. Then I had another issue below. Disruptive Noise: The in-room refrigerator was close the the bed and making distracting noises throughout the night that made it difficult to sleep. Between the mechanical noise and the poorly placed AC, I barely got any rest. Maintenance & Cleanliness: after I woke up in the morning, I was shocked to find a visible hole in the bed sheets. This is not the level of quality control one expects from a five-star establishment. And the bath tub has visible torn and wears. Also the motel level toothbrush. Service: there was no staff at the door helped me and my 70 yo mom with our luggages. I hvae to acknowledge that we arrived quite late but I did expect quality service from a lux hotel. And also no free upgrade offered like my stays with other W. Honestly, I am just glad my stay was only for one night. I expected much better from the W brand and won't be rushing back to this particular location.

Living Room bar is a must to visit !! Tony and his colleagues were super hospitable, mixed us most of the menu items, and our favourites were the Beet-ness and Espresso 2.0. We stayed for only the one night on the 19th floor and thought the view at night was great. Waking up to see so much of Brisbane in the morning was a real surprise. Breakfast Buffet menu options were vast, however we chose from the à la carte menu paired with some fantastic coffees to start the day.

The location is super convinient, but the room for me just was ok nothing exciting other than the view. Overall good experience for short trip to city

Nice hotel with river view. Good breakfast with variety dishes. Definitely will come again.

Was a special trip with my partner and The W made it even better

Very good experience highly recommend visiting for all ages

Everything Perfect