Chateau Cartier Hotel & Resort Ascend Hotel Collection Bewertungen

Nicht so schlecht. Das einzige Problem ist, dass der Lüfter im Waschraum nicht funktioniert. Also nur 4 Sterne.

Everything was amazing the room, spa and customer service at the reception was amazing loved every bit of it, will be back!

we stayed there and went to Spa. The hotel and spa were great. Would be nice if there were closer options for dining outside the hotel, but the on site restaurants are very good.

Beau séjour , personnel très accueillant, niveau de propreté élevé, calme et agréable à séjourner !!

設施裏顯示有室內游泳池，實際上並沒有！導致孩子們很無聊，唯一的spa還算可以但十六歲以下進不去，餐廳kaso還不錯。

The room was outdated. Wallpaper was peeling from the wall, the bathtub/shower had pink in the grout. The clock in the room didnt have a plug so we had to rely on our cellphones. The staff was not welcoming. I wouldn't stay again.

The hotel was a little run down. Our room had multiple things broken (window crank, sink tap, shower curtain). In the hallways, some of the lights were falling off. We stayed for 2 days and after the first day, all 4 cards stopped working for the door. Staff were very friendly and helpful. Parking was free and you got a discount for the spa. If you’re planning on going to the spa, then staying on property is worth it.

It was dirty with no amenities House keeping didn’t replenish the stuff and have to ask for ******* pics are deceptive, spa access is not free very expensive, as much as cost of room for family if 4 Though service Of the front desk was very good ******* pics are fraudulent , I feel cheated by ******* They lure you to go to hotel showing pics of pool and spa , but nothing is free it cost 240 plus taxes for family of 4 for spa access for day ******* should refund my money

I did not really enjoy my stay there at al. I went there with my son who is 7. First of all, aside from the spa there is nothing to do and children are not allowed. Secondly, the restaurants on site do not have a children's menu. Thirdly, there was a room party on the floor where we were and I had to call the front desk on several occasions because of the noise. To top it off, the salon was fully booked so I couldn't even get my nails done. On a positive note, we ate at the bistro and the food was quite nice. The service was great. The waiter had a good sense of humour and was very nice.

Our first stay here at the Chateau Cartier Hotel. Front Check in staff just sits on their phones looking bored and unattentive and when asked a question seems annoyed you interrupted them. Carpets throughout hotel very dirty and a good steam clean is in order. Our room layout was really impressive as we had two queen beds and were separated by two rooms for extra privacy. I must say the beds and bedding were very clean and beds comfortable but the floors were not very clean and had crumbs and dirt in every corner of each room. The bathrooms need a remodel. Tiles filed with black and need new grout. They had cloth benches at each end of the beds which were very attractive but very dirty. Hallways unvacumned , elevator floors dirty. Though this hotel was priced affordable my opinions are only neutral. I would not take anyone there if I wanted to impress them. It’s a beautiful hotel and great location and the spa was amazing. They could do so much better here with little effort.

Room wasnt ready at check in At 4!pm waited for additional 30 mins then got me a room , gave me room number and keys opened door, to my surprised there’s people in it little embarrassing went back downstairs waited another 25 minutes to get a room that tub wooden drain water and so on

Overall decent experience. Its important to note that the resort is an added price - i didnt know that until i arrived.

Was great, looks mostly updated and clean. Can tell part of bathroom has been updated however the shower/tub had grout mildew or mold issue. Needs to be updated and weird spots on ceiling in bathroom need cleaning.

Staff at the front desk was slow for check in Not a lot of options for food Staff at front desk did not provide a lot of information regarding amenities Hotel room was really nice however shampoo and conditioner containers in shower was empty Only 1 elevator worked which made waiting times extra long Spa was nice but very busy