Globales Gardenia

It is fair to say that there are more negatives than positives. We booked a two night stay for the 3 of us and it ended being a 3 night stay for one of us. Let's start positive: The activities team were really good, especially with our son with getting him involved with a room full of older people. Generous measures in drinks. Games room. Now for the negatives: Checking in took longer than needed the hotel doubled up on information that has been provided on booking it took approximately 10/15 mins before being seen and a further 10 mins to check in. Room is incredibly basic, no tea or coffee facilities, limited plug sockets especially as a cpap user i require a socket near the bed fortunately there was one close enough. Door to the balcony let in a lot of noise and when it was windy it rattled, noise travelled up the corridor, with people singing and shouting. Despite having emailed the hotel twice to confirm whether the pool was open or not and getting no reply, the pool was closed and the indoor pool is very, very small - more like a child's pool. There was no facilities for water bottle filling, and we asked to use the water machines in the restaurant and got told "it's not hygenic to fill a plastic bottle" but I could as long as I used a glass to fill the bottle. Balcony in the bar was great to sit out on but the doors were only accessible one way so if they closed you were locked out reliant on people inside to let you back in. Now for the best one, although a good spread of food, my wife ended up with food poisoning and took ill on the day we were leaving, meaning she couldn't travel. We had requested to extend the room until 1pm to see if the vomiting would stop, and I was met with a less than helpful response "we have other guests arriving in 2 hours we need to get the room ready" fortunately a more senior staff member over heard and approved the additional 1 hour. Unfortunately, her symptoms did not improve, which meant she needed to stay an additional night at a cost of £110. She was in desperate need of water and with no water filling facilities and not being able to leave the room she placed an Uber order to have water delivered. The hotel reception phoned her to let her know the order was there for collection, she explained to the receptionist that she was currently vomiting and needed to be near the toilet could someone just drop it at the door, to which the receptionist responded "oh, ermm, well, I guess ill bring it then." Ending the call with a sigh. All in all, although the entertainment was good, the whole experience ended up being rather negative for us, and we would avoid this hotel group in the future.

Hotel still has the clanky, echo hall ways but still has its natural charm. The new snack bar and pool bar are a smart addition by Globales, a chain I've loved in the Balearics and they didn't fail to disappoint. I'm so glad to see they haven't thrown the baby out with the bathwater. Lola of the animation team was still as vibrant as ever. Drinks Spirits are 30% San Miguel & blue on tap stop tap midnight Wine Tinto and blanco good in restaurante Food All you can wish for. Plenty of fish, meats and variety. Frying station, pizza, all veg and salads, always a pasta dish. Snack bar lacked wine but self service beer, soft drinks, juices, water. Indoor pool Access from outside, no beds or changing facilities but this has created the massive snack bar. Solarium Nice terrace on G floor with showersIf you are on a cheapy, don't weigh your case with toiletries. Save luggage weight Shop across the roundabout is cheap as Home bargains, razors £1.50 gin 14.99 litre. Alexandre Jefe de le maeseros very kind, as are all staff will 100% be back again! 2005 to 2025, thanks to all the staff at Gaurdinia Park

I would avoid at all costs if you aren’t Spanish. I checked in today and 2 hours after booked a different hotel for the remainder of our stay in Fuengirola. We are only seeing the night through here because the other hotel has no availability until tomorrow. When we arrived the lady at the desk was kind and helpful. She gave us our all inclusive wristbands but our room wasn’t quite ready so she said we could go down to lunch while we waited. That is where it all went downhill. We walked into the restaurant area, but there was no one at the door, so we walked through to find a table. We was then rudely shouted at by a member of staff telling us that we should have waited. There was no signs stating to wait by the door. The food was cold, bland and tasteless. The staff ‘Refilling’ the food were just barging people out the way. Not one other guest there that we could see spoke English, and we found it quite an uncomfortable experience. We went back at 2pm to collect the keys for our room. The room that we were given was nothing like the room we booked, the beds are squashed in to a corner of the room, no bedside tables, one plug socket in the whole room the other side to the bed. The only upside of the room is that although completely different to the pictures, it is clean. We went down to the bar once we put our luggage into the room, but that was an experience I wouldn’t want to encounter again. We tried to ask the staff member which alcoholic drinks were included in the all inclusive, she just pointed over to the soft drink station. When we tried to ask her again, she responded abruptly with “no English”. We decided to give it a miss and went back to our rooms to book another hotel. It seems that the staff at this hotel are much kinder to Spanish guests, and have no time for anyone english. We have been to Fuengirola many times before and have never been treated like this. If anyone reading this is contemplating going to this hotel, I would do yourselves a favour and book elsewhere. The ‘Fuengirola Beach apartamentos’ hotel is a lovely hotel which we have stayed in previously. I am struggling to understand how this place can even be ranked a 3 star hotel.