Name: Holiday Inn Express Frisco Legacy Park Area
Address: 3400 Parkwood Blvd, Frisco, Texas, 75034, 3400 Parkwood Blvd, Overseas, Vereinigte Staaten
Rating: 3.1

Holiday Inn Express Frisco Legacy Park Area

Holiday Inn Express Frisco Legacy Park Area Bewertungen

Holiday Inn Express

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The hotel environment is quite nice, but many things in the hotel room are broken. The bathroom exhaust fan and ventilation system are not working, the microwave is unusable, and the room phone doesn't work. Additionally, the staff's progress is very slow, and they only take action after being repeatedly urged. Therefore, I can only give it two stars.

This hotel knows how to make reservations but doesn't know how to hold reservations.  I was bumped and had to make other last minute reservations at another hotel.

Great location for access to the cowboys star facility.

Poor WiFi. Bathroom ceiling all overs with mold. The middle door hinge is completely gone. The door holds with 1 screw from the upper hinge. 

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Hörgeschädigtenfreundlich Zwei Schlafzimmer

I have never had a poorer experience in the hospitality industry. I have left maybe 3 bad reviews in my life and in general, do not rock the boat, but this stay cannot go unreviewed. I have stayed at Motel 6’s which are 5-star compared to this place. Firstly, it took forever to check-in. Second, when we entered our room the free-standing dresser was leaning to the side. We asked the front desk person if there was anything maintenance or anyone could do about it. He came and checked on it and when he moved it, it broke he did not bat an eye and told us when we asked about the possibility to change rooms, he said first of all, ”NO,” and we should stay here because quote, “We were lucky because there are some people in the building who have no AC.”! We were flabbergasted but we tried to stay positive and just asked if the maintenance crew could come later and just accepted it. He said they would not come until tomorrow as it was their day off, but he did not know if they would make it to us due to the backlog of issues. We were still peeved but we just shrugged it off. Then we noticed one of the beds was broken and sagged in the middle. Again, we just moved on. Then one person in our party wanted coffee in the morning. The coffee maker did not work and spilled hot, coffee ”flavored” water everywhere except the cup. We had to use all but 2 hand towels to mop it up. They almost refused to give us more towels even though we told them what happened. We had 4 women in the room, we needed more towels even if that fiasco did not happen. After asking and pleading, they gave us 2 body and 2 hand towels. We got ready for the day, took some breaths, and looked forward to going out and coming back to perhaps at least a few new towels and our old, drenched towels taken away, which we left in an area of the bathroom accessible to the cleaning staff but not were it would make the whole floor slippery and endanger the cleaning staff. I am not trying to pat ourselves on the back, I am just trying to emphasize that we do not as individuals ever blame desk or floor workers unnecessarily that are trying to do their job especially when they are not being rude. This is clearly a management and owner issue but I will mention some workers were just stone-faced and very annoyed that guests were asking for help and requesting towels. Apparently, we were not the only hotel guests having issues. That being said, we came back from a long day to damp towels still there, a broken dresser, and no sign any staff had been there at all. On top of all these issues the shower drain was broken, the handicap-accessible ramps were very unsafe (lots of cracks and uneven sidewalks as well as not a well-lit parking lot). I mention this because they also were unable to give us a handicap-accessible room and one of our members has a broken leg even though we asked ahead of time. At one point we considered asking for a refund and going to another hotel, but our stay was non -refundable, which w

My stay here was less than perfect.   When I arrived on the property there were no lights in the parking lot.  It was dark and completely unsafe.   There also are no safety lights at the side entrances of the building from the parking lots.  This is a scary place.     Once I finally made my way inside the hotel and I ”checked in”, which took a good 15 minutes as the lady took my credit card for incidentals only and started typing in numbers.   My card was never run or charged for incidentals.  This was very strange that this took so long and what she did with that info is still not clear.   The next thing that happened is mind boggling.   The young clueless lady at the front desk gave me my keys to room 217.   I proceeded to the elevator and went to the room,  When I opened the door, to my surprise, THERE WAS ALREADY A FAMILY IN THE ROOM!!!  Not sure who screamed louder, my or the fine folks in 217 who had just been barged in on!   I let the door close immediately and scurried back to the front desk.   The again clueless young lady who had checked me in 3 minutes before had no idea who I was?   What?!!!!    The young mom whom I walked in on joined me at the front desk to complain.      This is TWO major safety violations at this place already.   Checking people in to rooms that are occupied AND no outside safety lights.     The fun continues.   The next morning when I got up to shower, the shower didn't work.   Only the bathtub water worked.   Had to improvise.  So, I moved rooms for the 3rd time in less than 24 hours.   When I walked to the 3rd room with the ”manager” he told me ” when I came from corporate I couldn't believe how bad this property was.”  I said to him, ”this is not the nicest HI Express I have stayed at that is for sure.”  Called the hotel to talk to a manager this morning about the issues and nobody every picked up the phone at the front desk.  The hits continue.     Needless to say, this place is awful.   Until it gets a complete overhaul and some lights and a competent staff, I wouldn't recommend this property.    Everything in Texas sucks.

Große Lage für den Zugang zur Cowboys-Stern-Einrichtung.

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Entdecke 105 Bewertungen für Holiday Inn Express Frisco Legacy Park Area, von echten Reisenden auf Trip.com mit 3.1 bewertet. Finde heraus, was früheren Gäste an diesem Hotel gefallen hat – einschließlich Service, Ausstattung, Lage, Zimmer und mehr!

105 verifizierte Gästebewertungen für Holiday Inn Express Frisco Legacy Park Area – Aktuellste 2024 | Trip.com

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