Hampton Inn & Suites Frederick-Fort Detrick

Dirty, poorly maintained, and understaffed is the best way to explain the first and lasting impressions of this hotel. Upon arrival there were multiple guests waiting in an unattended lounge/check-in area, as the front desk attendant had to leave the desk to retrieve water to replenish at the refreshment area. The wait was about 10-15 minutes. Being understaffed is another reason there was a 45 minute telephone hold when attempting to call the evening prior to confirm a reservation. The first room made available had to be changed due to the HVAC system not operational. The second room ended up being a room that was previously smoked in, after specifically requesting a non-smoking and pet-free room due to severe allergies and asthma. While trying to take into consideration this hotel was slightly older in appearance, the carpeting, and some furnishing (pictures attached) presented as beyond soiled. This underminded the maid staff's efforts to "clean" the room in preparation for a stay. In addition, this may sound minimal, but the toilet seat was incredibly the incorrect size, leaving it to fall to one side of the bowl, and the rim of the toilet being completely exposed and touching when sitting. The shower was also older with broken shelving and not supported well. I was surprised to see this condition after seeing a high rating, which I booked my stay based upon. Please avoid, and find another decent room for a decent price.

I enjoyed my stay at Hampton in suites in Freddrick fort-Detrick. Staff was very helpful and polite. Room was clean and comfortable I slept very well. Hotel was nice and clean. Breakfast had everything I liked. I will be back again. Even the stores was close by that was a great plus.

The staff member who checked us in was just seeming to go through the motions. Handed us the key card and pointed to the direction of the elevator, but did not share any info such as breakfast hours, wifi password, etc. (and we didn't think to ask, due to being weary of a day of delayed travel)

Can't ask for a better place. Everything was amazing. We will be returning. Thank you

Our check in was seamless! Our room was very clean and exactly what we needed. We loved the service staff, really friendly and helpful. The parking lot was SOO icy though and felt very unsafe and hard to know where to park. Additionally, it smelled a lot like **** on the main floor, perhaps from a guest. Other than that, no complaints.

Everything was good, BUT had to cut my trip one day short because of a snow storm, and the hotel refused to recund me or give me credit for next trip, since I usually choose Hamptoms Hotels

The hotel is very nice and clean. Beds are comfortable. It is 10 minutes away from most shopping places and downtown. The only thing that really bothered me was that I got woken up multiple times by the staff/cleaning staff. They were slamming doors, knocking on peoples door loudly, throwing things, banging on wall, yelling in the hallway and I don’t know what else they were throwing around but the whole room was shaking and a loud bang next door woke us up disturbingly. We thought we were under attack! This was the day after new years eve and they were doing this around 8am! I stay at hotels so I can sleep and have a good rest before heading back on road and that did not happen here.

Very clean throughout the building and grounds, nice size rooms, I will stay again

Front desk was very helpful in finding local restaurants to eat at.