2-Sterne-Hotels in Frankfort

This review is based on my pre-arrival customer service experience with this property. The background: I had a 7 night reservation from 11/20-11/27. I’m an IHG Platinum Elite member, averaging over 100 nights a year. I have stayed in Holiday Inns in MA, MI, IL, TX, and AZ. I called the day before (11/19) my scheduled check-in to confirm my room preferences. Employee (Ashley) answered. I thought I called the wrong number, a private residence perhaps. When I voiced the reason for my call, she immediately told me she’ll transfer me to reservations 800 desk. However, she accidentally just parked my call and I waited an abnormally long time and hung up and redialed. After another unintelligible, mumbled greeting which had me unsure I even had called the correct hotel, she tried to find my reservation but I had to coach her through the process. She proceeded to tell me there are no rooms and that she doesn’t know what preferences I was speaking about. I again instructed her to search my IHG profile on her screen and view my preferences. She was unable. She told me to call in the morning. She told me they don’t assign rooms until day of check in. Everything I was told was inconsistent with standard Holiday Inn / IHG procedures. I called my company’s travel team and had them cancel my entire stay. I called hotel early am 11/20 day of scheduled check-in. Asked for a manager. Spoke with “Kevin”. Shared my unpleasant first impression. The manager was totally nonplussed (unfazed) by my concerns. It was quite eery and uncomfortable. I thought the call dropped or the manager maybe was not listening or perhaps had a stroke. “Are you still there?” I asked. Reply: “Ashley is in training”. I asked who Kevin’s boss is and how I could reach him/her. “We’re franchised, so it’s the owner but we don’t give out that info.” How convenient for the hotel staff and their embarrassing unprofessionalism. Poor owner. I hope he/she reads this. Manager did not even attempt to repair the situation, did not demonstrate any empathy for the matter, or express disappointment in the staff’s behavior. Summary: even by today’s low hospitality standard, this manager’s skills were nothing close to managerial. The front desk lady in training should not be operating the desk without supervision, the manager is also clearly lacking training. I have informed my company to pull this property from our preferred hotel list, which will result in an aggregate of hundreds of nights lost per year. If you’re not a business traveler and just need a last minute night or two I’m sure the “hard product” (room, beds, facilities) is fine and you’ll get a good night’s sleep. I and other frequent travelers know from experience that first impressions matter and can predict a lot.

The Days Inn Frankfort is Non-Smoking and located in Kentucky s Capital City and is nestled among the rolling hills of the bluegrass region in the beautiful valley of the Kentucky River. Its major attractions include the State Capital building Floral Clock Daniel Boone grave the governors mansions and more along with many fine eating establishments a theatre shopping center. Our Days Inn offers a Free Light Breakfast Free Wireless Internet Sol Terre Bath Products Expanded Cable with HBO and an outdoor seasonal pool. Available upon request rollaways cribs and refrigerators and non-smoking rooms. Microfridge if available upon request for a 5.00 USD

A very nice family run property. Good rates, clean rooms, and helpful staff. Flower beds that are maintained are always a good clue to a property kept with pride. A clean outdoor pool invites. Faint tobacco smell may be off-putting to some. On site laundry is convenient. Looking forward to staying again!

With a stay at FairBridge Inn Express Frankfort in Frankfort, you'll be within a 10-minute drive of Buffalo Trace Distillery and Berry Hill Mansion. This hotel is 1.5 mi (2.5 km) from Frankfort Regional Medical Center and 1.6 mi (2.6 km) from Floral Clock Monument.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.Take advantage of the hotel's room service. A complimentary on-the-go breakfast is served daily from 7:00 AM to 9 AM.Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.Make yourself at home in one of the 50 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

We stayed two nights here at the Hampton, knowing that it was undergoing renovation. Our room was on the fourth floor, and it had been completely redone, except for paintings and extra mirrors. The bathroom was really nice, especially the shower. The only improvement I could find was the faucet on the sink - there wasn’t room to install it behind the faucet because they added a shelf by the mirror so it was to the back right corner. That’s a good location, except the faucet was too short, so water kept spilling onto the counter when you washed your hands, etc. Suggest that they replace with longer faucets. The staff was very helpful and friendly. They provided information about the area and answered our questions. The breakfast was good, we had a different selection on the second morning. Overall, our stay was aligned with what we expect from a Hampton. We definitely recommend staying here, especially when the renovations are all done.

Get FREE high-speed Internet access at this Fairfield Inn. Among Frankfort's many assets stated most often include gracious hospitality of residents, natural beauty, appreciation of area's rich heritage, and preservation of historical sites. These assets combine to create a sophisticated community that accommodates diverse interests. The Fairfield Inn is conveniently located at I-64 and Highway 60. It is just minutes from the Kentucky State capital and historic downtown Frankfort. As well as, fifteen minutes from Keeneland race track and beautiful horse farms. Whether you are travelling for business or pleasure, enjoy guestrooms full of thoughtful amenities, including a well-lit desk, free cable TV, and complimentary weekday newspaper. We'll get you started every day with a complimentary HOT breakfast that features, freshly brewed coffee, juices, eggs, sausage, biscuits,fresh fruit, and waffles. At Fairfield Inn, you can always count on a friendly stay at an affordable price.

With a stay at University Lodge Motel in Frankfort, you'll be within a 15-minute drive of Buffalo Trace Distillery and Woodford Reserve Distillery. This motel is 0.4 mi (0.7 km) from Greenhill Cemetery and 0.7 mi (1.2 km) from Kentucky State University.This motel offers designated smoking areas.Featured amenities include a 24-hour front desk, laundry facilities, and coffee/tea in a common area. Free self parking is available onsite.Make yourself at home in one of the 50 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include desks and desk chairs, and housekeeping is provided daily.

Großes Hotel! Belegen innerhalb von Minuten zu kaufen, zu essen und lokale Attraktionen. Hotel und Zimmer war sehr sauber. Personal war sehr freundlich und untergebracht. Das Bett war extrem komfortable und die Einrichtungen waren unspottbar!! Viele Platz außerhalb des Zimmers zu loungen und mit anderen Gästen zu verwechseln. Wir werden sicherlich wieder auf dieser Lage buchen! Sehr empfehlenswert.

Capital Plaza Hotel in Frankfort ist 5 Gehminuten von Liberty Hall und 5 Gehminuten von Old State Capitol entfernt. Dieses Hotel ist 0,7 km von Church of the Ascension und 0,8 km von The Grand Theatre entfernt.Zahlreiche Freizeiteinrichtungen (z. B. Innenpool und Fitnessmöglichkeiten) lassen keine Langeweile aufkommen. Zu den Highlights, die dieses Hotel bietet, gehören zudem kostenloses WLAN, ein Concierge-Service und ein Friseursalon.Dieses Hotel bietet ein Restaurant mit hervorragenden Speisen. Nutz alternativ den Zimmerservice. Lass deinen Tag bei einem Drink an der Bar/Lounge ausklingen. Ein inbegriffenes Frühstücksbuffet wird täglich von 06:30 Uhr bis 09:30 Uhr angeboten.Zum Angebot gehören ein Businesscenter, kostenlose Zeitungen in der Lobby und ein Textilreinigungsservice. Vor Ort gibt es Folgendes: Parken ohne Service (kostenlos).Fühl dich in einem der 160 klimatisierten Zimmer mit Flachbildfernseher wie zu Hause. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Kabelempfang. Es sind eigene Badezimmer mit Duschwannen vorhanden, die über kostenlose Toilettenartikel und Haartrockner verfügen. Zur Austattung gehören Schreibtische und Wasserkocher mit Kaffee-/Teezubehör; die Zimmer werden täglich sauber gemacht.