Swissotel Foshan Guangdong Bewertungen

Antwort der Unterkunft: Sehr geehrte Frau Hu, vielen Dank, dass Sie sich für einen Aufenthalt im Swissotel Foshan Hengan entschieden haben. Es tut uns sehr leid, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Für die Bettwäsche des Hotels gelten strenge Reinigungs- und Desinfektionsstandards. Sie können diese daher gerne nutzen. Wenn Sie während Ihres Aufenthalts etwas feststellen, das Ihr Aufenthaltserlebnis beeinträchtigt, können Sie jederzeit vom Gästezimmer aus „0“ anrufen, um Kontakt mit dem Gästeservice-Center des Hotels aufzunehmen. Wir werden uns so schnell wie möglich darum kümmern, damit Sie es verbessern können Ihr Aufenthaltserlebnis. Nochmals vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben, und laden Sie herzlich ein, das Swissôtel Foshan Hengan erneut zu besuchen, damit wir die Möglichkeit haben, Ihnen einen besseren Service zu bieten. Herzliche Grüße vom Swissotel Foshan Hengan Becky He, Assistant Hotel Guest Experience Manager

Antwort der Unterkunft: Sehr geehrter Herr Huang, vielen Dank, dass Sie sich für einen Aufenthalt im Swissôtel Foshan Hengan entschieden haben. Es tut uns sehr leid, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. In Bezug auf die von Ihnen erwähnte Situation erklärten Ihnen unsere Kollegen an der Rezeption nach unserer Untersuchung und Überprüfung, dass die Anzahlung für Ihre erste Zahlung die von Ctrip eingezogene Anzahlung für die Bestellung war, während die an der Rezeption gezahlte Anzahlung vom Hotel dort geleistet wurde Es besteht kein Widerspruch zur erhobenen Zimmerkaution, aber Sie haben die Erklärung damals nicht akzeptiert. Nach Verhandlungen zwischen dem Hotel und der Plattform hat die Plattform beschlossen, die Anzahlung für Ihre Bestellung zurückzuerstatten. Das Hotel stellt Ihnen ein kostenloses Zimmer-Upgrade auf ein Business-Zimmer und Obst zur Begrüßung zur Verfügung. Das Zimmer, in dem Sie zuvor übernachtet haben, war ein Deluxe-King-Zimmer mit einer Fläche von 28 bis 34 Quadratmetern. Das Upgrade-Zimmer für Sie ist ein Swiss Business-Zimmer mit einer Fläche von 39 bis 45 Quadratmetern. Um Ihnen den Zimmerwechsel zu erleichtern, haben unsere Rezeptionskollegen Ihnen damals ein Gästezimmer auf derselben Etage zur Verfügung gestellt. Das Gästezimmer hat eine ähnliche Aufteilung und ist etwas größer. Es tut uns sehr leid für das Missverständnis. Gleichzeitig können Sie während Ihres Aufenthalts gerne Ihre Aufenthaltserfahrung mit jedem unserer Künstler teilen. Wir werden unser Bestes tun, um Ihre Bedürfnisse zu erfüllen und Ihnen ein komfortables und ultimatives Schweizer Hotelerlebnis zu bieten, sofern die Zimmerverfügbarkeit dies zulässt. Ihre Meinung ist für uns die treibende Kraft und das beste Geschenk, um weiter voranzukommen. Vielen Dank, dass Sie uns die Quelle der Motivation für den Fortschritt geben. Wir laden Sie herzlich ein, erneut im Swissôtel Foshan Hengan zu übernachten, um unsere Bemühungen und Fortschritte mitzuerleben. Die aufrichtigsten Fragen von Swissotel Foshan Hengan, stellvertretende Hotel Guest Experience Managerin Becky He

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us at Swissôtel Foshan. And we sincerely apologize for the inconvenience and service lapse that you received during your stay. We already shared your feedback with our Housekeeping team and do related training to avoid the same situation happen again. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Antwort der Unterkunft: Dear guest, Thank you for choosing to stay with us at Swissôtel Foshan. Please accept my apologies that the inconvenience made by our mattress during your stay. Please feel free to contact our front desk or Swiss Service, if you have any problem during your stay, we will do our best to handle the problem and improve your experience. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Look forward to welcoming you back soon! Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Antwort der Unterkunft: Dear guest,Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations.Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us at Swissôtel Foshan. We very much appreciate your comments regarding your stay. I am sorry that you were not impressed with our service during your stay. Please be assured that we are continuously trying to improve our services so if there is anything extra that you would like us to prepare for you the next time you are here please let us know. I would like to invite you to share more detail informtion of your stay experience. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us at Swissôtel Foshan. We very much appreciate your comments regarding your stay. I am sorry that you were not impressed with our service during your stay. Please be assured that we are continuously trying to improve our services so if there is anything extra that you would like us to prepare for you the next time you are here please let us know. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He

Antwort der Unterkunft: Dear guest,Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations.Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us at Swissôtel Foshan. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future. Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He

Antwort der Unterkunft: Dear guest,Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations.Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us at Swissôtel Foshan. And thank you for your positive comment. But your rating according to our service standard is means our service below satisfaction and our service standard qualify score is 90 or above to make sure our guest have a satisfied stay. In addition, the luggage storage service you could use to temporarily leave your luggage at the front desk, so that for a relax walk to Zumiao.Looking forward very much to welcoming you back in the not too distant future. Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us at Swissôtel Foshan. Sorry for the breakfast did not meet your expectation, please feel free to share your food preference with us during your stay, we would try our best to improve your dinning experience.We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us at Swissôtel Foshan. And thank you for taking time and trouble to complete a survey following your recent stay at Swissotel Foshan.We sincerely apologize for the inconvenience and service lapse that you received during your stay. Your feedback about concierge and housekeeping service were shared with rooms divition, and they will enhance service quality training for staff.Thank you for your suggestion of our bathroom，we've marked down and reflect to the management team.Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Swissotel Foshan in the near future. Warm greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He