Villa Tortorelli Bewertungen

Es entspricht einem B&B in China. Der Eigentümer kauft die Villa, verwandelt sie in Zimmer und nutzt sie als Hotel. Die Einrichtungen und Dienstleistungen sind denen eines Hotels weit unterlegen. Die Lage ist nicht so günstig wie die Einführung. Der Fußweg vom Bahnhof war wirklich lange, später haben wir einfach ein Taxi genommen. Es gibt keine Rezeption und kein Servicepersonal. Die einzige Vietnamesin ist Ruoying Ruoxian. Es hängt vom Glück ab, sie am ersten Tag unseres Eincheckens zu treffen. Da es keine Rezeption gibt, können wir nicht einmal an der Tür anrufen und klingeln Die Türklingel zu Beginn, als wir die Villa betreten. Am Ende funktionierte es nicht. Sie waren einfach draußen und wir gingen sehr passiv hinein. Das Zimmer ist nicht so gut wie auf den Fotos. Die Einrichtungen sind alt und der Toilettenraum ist relativ groß. Der einzige Lichtblick ist Die Sicherheit der Villa ist gut, aber wenn man Hilfe braucht, bekommt man überhaupt keine Antwort. Alles in allem kann ich einen Aufenthalt hier wirklich nicht empfehlen

Ich habe Ihnen vor dem Einchecken die genaue Adresse und das Passwort für die Hoteltür nicht mitgeteilt, daher hat es lange gedauert, bis ich es gefunden habe. Die Telefonanrufe waren sehr aggressiv und die Zimmeraufteilung war falsch.

Ottima scelta per posizione e comodità per il parcheggio. A 10 minuti a piedi dal centro.

服務員態度有善，客房設備齊全，乾淨清潔，周圍環境優美。距離火車站及景點都算近，可以走路就到，很滿意的體驗。

還行吧，就是沒有入住時間check in收了19歐

服務以及設施非常好

Park in der Stadt Sehr schöne, zentral gelegene Oase in der Stadt. Zugang automatisiert. Frühstücksservice sehr freundlich. Zimmer sehr geschmackvoll. Frühstück sehr reichhaltig im Garten möglich. Dachterasse ideal in der Abendstimmung!

What an amazing experience. The staff was outstanding. Alicia is wonderful, if you come to Florence there is no better place to stay! Room was clean, breakfast was delicious. Love their cappuccino! It's close too all attractions and a beautiful park across the street for kids to play at. It also has a beautiful pool.

Unfortunately, we traveled during a very hot week and when we arrived, the air conditioner in our room was not on. The front staff told us they would turn on the air conditioning and the room would be cool shortly. We stepped out to lunch and when we returned, the room was not cooler and it seemed like the A/C was still not running. We communicated this to management who assured us the air was working (we didn’t feel air blowing) and we were in fact, wrong. After numerous texts and visits from the attendant on duty, the room A/C began blowing but it didn’t feel cool. We were again told the room would cool. We asked who we should contact if the room did cool in a few hours, we realized there is not an attendant or personnel on premise 24/7. We did not want to deal with a broken A/C in the middle of the night with no help so we asked for a refund and to cancel our stay. We were told they would NOT refund our stay because they did nothing wrong. It wasn’t until the manager (owner maybe?) personally called me and told me to stop talking to other guests about our A/C problems because we were “scaring them away”. We felt very uncomfortable that the manager would personally call us and tell us to stop talking to guests so we voluntarily left… with no refund. This may be normal and acceptable customer service in Italy but being from America, we are not used to being told that we are wrong (even though we did not feel cool air…) and to stop talking to other guests. I would not recommend this villa— primarily because of the staff/ownership.

We based ourselves here for 10 days and we couldn't have been more pleased. The villa is lovely and to have the pool when temperatures reached 40c was the best. The staff at the villa (Cathy, Flora and the others) really can't do enough for you. Facilities are superb with full use of a small kitchen with fridge freezer, washing machine,etc,etc! If you want it they will happily clean your room and change towels every day. A great base within 15 mins walk of the Duomo and most other sites. Venice is only 2 hours by fast train and Pisa, Lucca and other places are similarly close. All in all - lovely villa, pool , staff and location

We had an amazing family reunion at the Villa. Rooms were comfortable with ensuites. Walking distance to downtown or bus stop nearby. Staff were very attentive and accommodating. Daily breakfast was delicious. I would highly recommend staying here!

I loved my stay at Villa Tortorelli. It's located in the heart of Florence, yet surrounded by trees and beautiful palaces. My favorite part was enjoying breakfast by the pool. The food is also fantastic. The staff were incredibly friendly and attentive, making the experience even more enjoyable. I can't wait to return on my next visit to Florence.

LOVELY HOTEL IN THE CENTRE OF FLORENCE. BIT TRICKY TO FIND AND ENTER BUT IF READ THE INSTRUCTIONS AND WATCH THE VIDEO AND YOU'LL HAVE NO PROBLEM. VERY COMFORTABLE ROOM AND GREAT BATHROOM. FRIDGE IN THE ROOM. LOVELY BUFFET STYLE BREAKFAST. ADDED BONUS OF A POOL. EASY TO NAVIGATE AROUNG THE TOWN WITH LOTS OF PLACES WITHIN WALIKING DISTANCE. STAFF VERY FRIENDLY BUT THEY ARE ONLY AROUND IN THE DAYTIME.

The Villa Tortorelli was Such a nice hotel, the staff (Alice & Kathrine) were so kind & went above & beyond to make you feel welcome, the rooms were very nice, beds were cozy, breakfast was perfect, pool was well maintained & refreshing & the location was exceptional (you do not need a car). My wife & I give it our highest recommendation. Five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️