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Verifizierte Bewertungen
Lage4.3
Ausstattung4.3
Service4.3
Sauberkeit4.3
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Positive Bewertungen(41)
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Negative Bewertungen(5)
Gastnutzer
Superior Doppelzimmer
Aufenthalt im Okt. 2023
Pärchen
3 Bewertungen
2.5/5
Gepostet am 20. Okt. 2023
Es entspricht einem B&B in China. Der Eigentümer kauft die Villa, verwandelt sie in Zimmer und nutzt sie als Hotel. Die Einrichtungen und Dienstleistungen sind denen eines Hotels weit unterlegen.
Die Lage ist nicht so günstig wie die Einführung. Der Fußweg vom Bahnhof war wirklich lange, später haben wir einfach ein Taxi genommen.
Es gibt keine Rezeption und kein Servicepersonal. Die einzige Vietnamesin ist Ruoying Ruoxian. Es hängt vom Glück ab, sie am ersten Tag unseres Eincheckens zu treffen. Da es keine Rezeption gibt, können wir nicht einmal an der Tür anrufen und klingeln Die Türklingel zu Beginn, als wir die Villa betreten. Am Ende funktionierte es nicht. Sie waren einfach draußen und wir gingen sehr passiv hinein.
Das Zimmer ist nicht so gut wie auf den Fotos. Die Einrichtungen sind alt und der Toilettenraum ist relativ groß. Der einzige Lichtblick ist
Die Sicherheit der Villa ist gut, aber wenn man Hilfe braucht, bekommt man überhaupt keine Antwort.
Alles in allem kann ich einen Aufenthalt hier wirklich nicht empfehlen
OriginaltextÜbersetzt von Google
Anonymer Benutzer
Deluxe Suite
Aufenthalt im Juni 2023
Reise mit Freunden
7 Bewertungen
1.0/5
Gepostet am 8. Aug. 2023
Ich habe Ihnen vor dem Einchecken die genaue Adresse und das Passwort für die Hoteltür nicht mitgeteilt, daher hat es lange gedauert, bis ich es gefunden habe. Die Telefonanrufe waren sehr aggressiv und die Zimmeraufteilung war falsch.
OriginaltextÜbersetzt von Google
Francesco
Deluxe Suite
Aufenthalt im Nov. 2023
Pärchen
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 12. Nov. 2023
Ottima scelta per posizione e comodità per il parcheggio. A 10 minuti a piedi dal centro.
Park in der Stadt Sehr schöne, zentral gelegene Oase in der Stadt. Zugang automatisiert. Frühstücksservice sehr freundlich. Zimmer sehr geschmackvoll. Frühstück sehr reichhaltig im Garten möglich. Dachterasse ideal in der Abendstimmung!
Gastnutzer
Aufenthalt im Dez. 2024
Anderes
5.0/5
Hervorragend
Gepostet am 13. Dez. 2024
I felt like a princess. The room was spectacular, the villa is kept immaculately, the staff is friendly, welcoming and helpful. The setting is beautiful, I found it fun coming into and leaving the fortress. The breakfast buffet is plentiful and provides for various tastes.
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Gastnutzer
Aufenthalt im Dez. 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 13. Dez. 2024
All good, Alice was very kind and help us with everything. Room are clean. The check in is easy. The Villa is close to all the city attraction, we walk on foot, but the bus station is near villa if you don t fell walking. Alice also told us were to eat the best florentina steak.
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Gastnutzer
Aufenthalt im Nov. 2024
Anderes
5.0/5
Hervorragend
Gepostet am 10. Nov. 2024
Tucked away of the city tourist center, this little Villa gives you plenty of rest after a full day at sightseeing. At 10/15 mts by foot, you'll find yourself on the center, so don't think that it's located really away. The Villa has everything you'll need to rest, the rooms are so comfortable and the breakfast was perfect to start the day. Near by there is supermarket and cozy restaurants (Trattoria Acquotta is a must!), and you'll find yourself at home and ease while visiting this lovely city. The hostess at this Villa was so nice and always looking for your best comfort. Don't think twice, book this Villa for your holidays :)
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Gastnutzer
Aufenthalt im Okt. 2024
Anderes
5.0/5
Hervorragend
Gepostet am 15. Okt. 2024
A hidden gem located in Piazza Massimo D'Azeglio, far from the tourist crowds of Florence, but a ten to fifteen minute walk from the city's main sights. Elegant, comfortable, quiet and beautifully decorated rooms. Excellent lighting, which is rare in hotel rooms. Spacious and well-equipped bathroom. The hotel also has a small rooftop with views of the city and a good swimming pool for hot days. Good Breakfast. Very special service, especially from dear Alice, who was always helpful and cheerful. The cost-benefit ratio seemed reasonable for the quality offered. I highly recommend
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Megan93123
Aufenthalt im Okt. 2024
Pärchen
4.0/5
Sehr gut
Gepostet am 14. Okt. 2024
This place was lovely. Great breakfast, clean and nicely decorated, also very quiet. Located a 15 minute walk from the very centre of town but still plenty of restaurants and shops nearby. Bathroom seemed quite new with an excellent shower. Check in was a slight faff due to many gates and doors, but instructions to get through these were provided and easily followed. There's no one to greet you, in fact on arrival the place felt eerily empty, like we'd just walked into someones house, which having been to a lovely b and b with very attentive hosts the night before set the bar quite high and it felt like it was just missing a bit of something given its moderately expensive price. Also, and this may have just been very unique to our stay, but we noted there was no air con in our room, which wasn't a huge problem as it wasn't too hot in October. However it did get a little stuffy so we opened the window at night which resulted in what I can only describe as a plague of mosquitoes in the room causing a rather uncomfortable nights sleep. Therefore I'm not sure what the room would be like in the midsummer heat with no air con and hesitance to open the window. Overall nice place, worth going to, but just missing the wow factor that I was rightly or wrongly expecting from the shiny website and price point.
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Antwort der Unterkunft: Dear Megan, thank you very much for your review. Regarding air conditioning, we have two very big a/c machines that cool down the entire building to 18/20 degrees. It's just that by mid October the temperature during the day was 20 degrees and at night it fell down to 12. We are in fact expecting to turn on heating in 2 weeks. The A/C has been stopped a week before your arrival given that the temperature outside during the day was of 20 degrees. Moreover, if guests do request it, during the month of October we nevertheless can and do switch it on for them, but this needs to be asked. Thank you for your review and have a safe trip back home.
Gastnutzer
Aufenthalt im Sept. 2024
Anderes
5.0/5
Hervorragend
Gepostet am 28. Sept. 2024
What an amazing experience. The staff was outstanding. Alicia is wonderful, if you come to Florence there is no better place to stay! Room was clean, breakfast was delicious. Love their cappuccino! It's close too all attractions and a beautiful park across the street for kids to play at. It also has a beautiful pool.
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Amy D
Aufenthalt im Aug. 2024
Familie
2.0/5
Gepostet am 25. Aug. 2024
Unfortunately, we traveled during a very hot week and when we arrived, the air conditioner in our room was not on. The front staff told us they would turn on the air conditioning and the room would be cool shortly. We stepped out to lunch and when we returned, the room was not cooler and it seemed like the A/C was still not running. We communicated this to management who assured us the air was working (we didn’t feel air blowing) and we were in fact, wrong. After numerous texts and visits from the attendant on duty, the room A/C began blowing but it didn’t feel cool. We were again told the room would cool. We asked who we should contact if the room did cool in a few hours, we realized there is not an attendant or personnel on premise 24/7. We did not want to deal with a broken A/C in the middle of the night with no help so we asked for a refund and to cancel our stay. We were told they would NOT refund our stay because they did nothing wrong. It wasn’t until the manager (owner maybe?) personally called me and told me to stop talking to other guests about our A/C problems because we were “scaring them away”. We felt very uncomfortable that the manager would personally call us and tell us to stop talking to guests so we voluntarily left… with no refund. This may be normal and acceptable customer service in Italy but being from America, we are not used to being told that we are wrong (even though we did not feel cool air…) and to stop talking to other guests. I would not recommend this villa— primarily because of the staff/ownership.
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Antwort der Unterkunft: Dear AmyDX, 1) When you arrived at the villa at 1:30 pm the AC was not working in your room because of a broken probe. The issue was resolved in 30 minutes as luckily it is a very quick fix. The AC in your room did not encounter any problem whatsoever in the coming days. 2) You asked for a refund and said you wanted to leave after 2 hours ( when the AC was working, staff entered your room and made multiple videos of the AC working correctly as proof). Th refund was indeed denied because the AC issue was fixed in 30 minutes ( and our check in time starts at 3:00 pm, your room was given to you at 1:30 pm as a courtesy). We believe the refund was because you had / wanted to leave for personal reasons regardless of the AC. 3) As the refund was denied, you placed yourself in front of the lobby and started telling every guest passing by that the AC was not working. This is false and damaging behavior given that: A) the AC was working and we have proof it was working after the 30 minutes fix ( unfortunately we can't upload videos or staff testimonials on a trip advisor's response to a review, B) the issue that lasted 30 minutes involved only your room, so saying to guests that the AC was not working everywhere was misleading and simply, wrong. I merely asked you to stop this behavior, and quite frankly, understandably so. 4) Our staff provides the highest standard of service based on kindness to the thousands of travelers every year that choose to stay at Villa Tortorelli among hundreds of hotels in Florence. I have personally lived and studied in Boston, MA and I go back there 2 to 3 times a year. I am very well aware of the standard of service in the USA and have indeed aimed at replicating it across our company. I wish you a good day
Gastnutzer
Aufenthalt im Aug. 2024
Familie
5.0/5
Hervorragend
Gepostet am 13. Aug. 2024
We based ourselves here for 10 days and we couldn't have been more pleased. The villa is lovely and to have the pool when temperatures reached 40c was the best. The staff at the villa (Cathy, Flora and the others) really can't do enough for you. Facilities are superb with full use of a small kitchen with fridge freezer, washing machine,etc,etc! If you want it they will happily clean your room and change towels every day. A great base within 15 mins walk of the Duomo and most other sites. Venice is only 2 hours by fast train and Pisa, Lucca and other places are similarly close. All in all - lovely villa, pool , staff and location