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Lage4.4
Ausstattung4.3
Service4.3
Sauberkeit4.4
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Positive Bewertungen(41)
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Negative Bewertungen(5)
Gastnutzer
Superior Doppelzimmer
Aufenthalt im Okt. 2023
Pärchen
3 Bewertungen
2.5/5
Gepostet am 20. Okt. 2023
Es entspricht einem B&B in China. Der Eigentümer kauft die Villa, verwandelt sie in Zimmer und nutzt sie als Hotel. Die Einrichtungen und Dienstleistungen sind denen eines Hotels weit unterlegen.
Die Lage ist nicht so günstig wie die Einführung. Der Fußweg vom Bahnhof war wirklich lange, später haben wir einfach ein Taxi genommen.
Es gibt keine Rezeption und kein Servicepersonal. Die einzige Vietnamesin ist Ruoying Ruoxian. Es hängt vom Glück ab, sie am ersten Tag unseres Eincheckens zu treffen. Da es keine Rezeption gibt, können wir nicht einmal an der Tür anrufen und klingeln Die Türklingel zu Beginn, als wir die Villa betreten. Am Ende funktionierte es nicht. Sie waren einfach draußen und wir gingen sehr passiv hinein.
Das Zimmer ist nicht so gut wie auf den Fotos. Die Einrichtungen sind alt und der Toilettenraum ist relativ groß. Der einzige Lichtblick ist
Die Sicherheit der Villa ist gut, aber wenn man Hilfe braucht, bekommt man überhaupt keine Antwort.
Alles in allem kann ich einen Aufenthalt hier wirklich nicht empfehlen
OriginaltextÜbersetzt von Google
Anonymer Benutzer
Deluxe Suite
Aufenthalt im Juni 2023
Reise mit Freunden
7 Bewertungen
1.0/5
Gepostet am 8. Aug. 2023
Ich habe Ihnen vor dem Einchecken die genaue Adresse und das Passwort für die Hoteltür nicht mitgeteilt, daher hat es lange gedauert, bis ich es gefunden habe. Die Telefonanrufe waren sehr aggressiv und die Zimmeraufteilung war falsch.
OriginaltextÜbersetzt von Google
Francesco
Deluxe Suite
Aufenthalt im Nov. 2023
Pärchen
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 12. Nov. 2023
Ottima scelta per posizione e comodità per il parcheggio. A 10 minuti a piedi dal centro.
Park in der Stadt Sehr schöne, zentral gelegene Oase in der Stadt. Zugang automatisiert. Frühstücksservice sehr freundlich. Zimmer sehr geschmackvoll. Frühstück sehr reichhaltig im Garten möglich. Dachterasse ideal in der Abendstimmung!
Gastnutzer
Aufenthalt im Sept. 2024
Anderes
5.0/5
Hervorragend
Gepostet am 28. Sept. 2024
What an amazing experience. The staff was outstanding. Alicia is wonderful, if you come to Florence there is no better place to stay! Room was clean, breakfast was delicious. Love their cappuccino! It's close too all attractions and a beautiful park across the street for kids to play at. It also has a beautiful pool.
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Amy D
Aufenthalt im Aug. 2024
Familie
2.0/5
Gepostet am 25. Aug. 2024
Unfortunately, we traveled during a very hot week and when we arrived, the air conditioner in our room was not on. The front staff told us they would turn on the air conditioning and the room would be cool shortly. We stepped out to lunch and when we returned, the room was not cooler and it seemed like the A/C was still not running. We communicated this to management who assured us the air was working (we didn’t feel air blowing) and we were in fact, wrong. After numerous texts and visits from the attendant on duty, the room A/C began blowing but it didn’t feel cool. We were again told the room would cool. We asked who we should contact if the room did cool in a few hours, we realized there is not an attendant or personnel on premise 24/7. We did not want to deal with a broken A/C in the middle of the night with no help so we asked for a refund and to cancel our stay. We were told they would NOT refund our stay because they did nothing wrong. It wasn’t until the manager (owner maybe?) personally called me and told me to stop talking to other guests about our A/C problems because we were “scaring them away”. We felt very uncomfortable that the manager would personally call us and tell us to stop talking to guests so we voluntarily left… with no refund. This may be normal and acceptable customer service in Italy but being from America, we are not used to being told that we are wrong (even though we did not feel cool air…) and to stop talking to other guests. I would not recommend this villa— primarily because of the staff/ownership.
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Gastnutzer
Aufenthalt im Aug. 2024
Familie
5.0/5
Hervorragend
Gepostet am 13. Aug. 2024
We based ourselves here for 10 days and we couldn't have been more pleased. The villa is lovely and to have the pool when temperatures reached 40c was the best. The staff at the villa (Cathy, Flora and the others) really can't do enough for you. Facilities are superb with full use of a small kitchen with fridge freezer, washing machine,etc,etc! If you want it they will happily clean your room and change towels every day. A great base within 15 mins walk of the Duomo and most other sites. Venice is only 2 hours by fast train and Pisa, Lucca and other places are similarly close. All in all - lovely villa, pool , staff and location
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Gastnutzer
Aufenthalt im Juli 2024
Anderes
5.0/5
Hervorragend
Gepostet am 16. Juli 2024
We had an amazing family reunion at the Villa. Rooms were comfortable with ensuites. Walking distance to downtown or bus stop nearby. Staff were very attentive and accommodating. Daily breakfast was delicious. I would highly recommend staying here!
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Gastnutzer
Aufenthalt im Juli 2024
Anderes
5.0/5
Hervorragend
Gepostet am 8. Juli 2024
I loved my stay at Villa Tortorelli. It's located in the heart of Florence, yet surrounded by trees and beautiful palaces. My favorite part was enjoying breakfast by the pool. The food is also fantastic. The staff were incredibly friendly and attentive, making the experience even more enjoyable. I can't wait to return on my next visit to Florence.
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janelB7953JE
Aufenthalt im Juni 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 24. Juni 2024
LOVELY HOTEL IN THE CENTRE OF FLORENCE. BIT TRICKY TO FIND AND ENTER BUT IF READ THE INSTRUCTIONS AND WATCH THE VIDEO AND YOU'LL HAVE NO PROBLEM. VERY COMFORTABLE ROOM AND GREAT BATHROOM. FRIDGE IN THE ROOM. LOVELY BUFFET STYLE BREAKFAST. ADDED BONUS OF A POOL. EASY TO NAVIGATE AROUNG THE TOWN WITH LOTS OF PLACES WITHIN WALIKING DISTANCE. STAFF VERY FRIENDLY BUT THEY ARE ONLY AROUND IN THE DAYTIME.
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Gastnutzer
Aufenthalt im Juni 2024
Anderes
5.0/5
Hervorragend
Gepostet am 21. Juni 2024
The Villa Tortorelli was Such a nice hotel, the staff (Alice & Kathrine) were so kind & went above & beyond to make you feel welcome, the rooms were very nice, beds were cozy, breakfast was perfect, pool was well maintained & refreshing & the location was exceptional (you do not need a car). My wife & I give it our highest recommendation. Five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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Gastnutzer
Aufenthalt im März 2024
Anderes
5.0/5
Hervorragend
Gepostet am 1. März 2024
We had an amazing stay here, we felt very safe here and the staff are so friendly!! The breakfast is amazing and so close to the centre (15 mins) and amazing bars and restaurants nearby! We would recommend this place to anyone- absolutely ideal for couples and families !! I think would be even better if the pool was able to be used.