Familienfreundliche Hotels in Missoula

Sehr gute Erfahrung. Die Matrix ist so komfortabel, dass wir nicht aufstehen wollen.

Stay away from this hotel. Wish I had an option to give negative reviews to this hotel and its management. I arrived at this hotel around 1AM on 07/26/24 for a night on my way to visit Glacier National Park and was left stranded the whole night as they were unable to check me in, citing power outage and inability to access their systems. I could see the hotel had partial power and the lobby had lights and even people were checking out early in the morning but despite all this they denied checking me in. I tried frantically calling hotels around and was unable to find one at the dead of the night and having no place to go I was left stranded in the hotel lobby. I felt unsafe in a completely new city and since I had no vehicle, I had no option but to stay in the hotel lobby through the night. In addition to that, upon confronting them, as to why they didn't deem it important to inform me about this before hand, they were clueless. Instead they asked me to sign on a paper with my details so they could verify my reservation and cancel charges if any, when they have their systems back. This behavior could not have been be more pathetic and unprofessional. To my utter astonishment my card was never charged even when I hadn't checked in. As if this was not enough, they scammed me by reserving me a third party airport pickup without mentioning anywhere that it was a paid service. I had called the hotel 1 day prior to my checkin and had requested for an airport courtesy shuttle that was mentioned in their website and was given a number to contact and reserve a shuttle .I was picked up by a shuttle and when I reached the hotel the shuttle driver charged me $35 saying they were a private company and not part of the hotel. I was never informed about this. I would have preferred Uber since the hotel was just 2 miles away from the airport and it would have hardly cost me $10 for the trip. Few things about the hotel checkin issue that raised my suspicion that they were oversold and the issue they mentioned about system was just an excuse. - By default when you have a confirmed reservation and you don't checkin you would get a charge on your card, but I was never charged for this booking. - Hotels around that place were all booked for that night. - They never reached out to me to inform they had an outage so I could have planned accordingly. The reason for power outage was a storm the previous day which means they had plenty of time to reach out to me. - This hotel had a lot of people and power was not completely out. They could have verified my reservation by calling their customer care or their other franchises , few blocks away, that didn't have any power issue. The sad part is, even after raising this issue multiple times to both hotel management and IHG customer care, nobody has reached out yet.

Just looking for somewhere to rest my head and I was very impressed with this location! Very friendly staff, bed was clean and comfy, shower and bathroom were clean! Only thing is it is right beside the train tracks. Good thing I am a heavy sleeper so it did not bother me. They also offer ear plugs. Morning check out was smooth and seamless.Breakfast had a great spread and had everything you needed! Highly recommend

This hotel is a diamond in the rough. I travel for a living, and I always like to earn points when I travel, but I only stay at this hotel in Missoula because they treat me so well and with such respect that I don’t need points to stay here.. I want to thank Libby and her team for treating us so well while we were there on a conference last month. You made us all feel so welcome. You can guarantee you have future business from all of us and you know I will always be back.

DO NOT STAY AT THIS HOTEL!!!! THEY WILL WRONGFULLY CHARGE YOU AFTER CHECKOUT!! My partner and I stayed here for one night. Neither of us are cigarette smokers, we both suffer from asthma. Nor did we associate with anyone who smoked cigarettes during the night we stayed here. Hours after checkout, we were charged $200. I called to ask what the charge was for and was told “cigarette remnants were found” in the room, and to call back Monday when the manager was available. This is a lie and now it is just our word against theirs. I suspect the housekeepers were angry that we asked for a late checkout. As they knocked on our door asking when we were leaving (even though we arranged a late checkout with the front desk and had the “do not disturb” sign posted). Please save yourself valuable money and time and DO NOT STAY HERE!

This is our favorite hotel in Missoula! The front desk is always welcoming and friendly and fun to chat with- we stay there often and Jane and Khloe always remember us and call us by name. The manager, Racquel, always makes a point to say hello and makes sure that guests are comfortable. Nicole in housekeeping has always gone above and beyond! Cleanliness and safety are always my number one priorities when staying in hotels and this property is consistently top notch. We are definitely Missoula TPS fans and will always stay here before anyplace else. Go Griz!!