Frangipani El Nido

Wir hatten so große Erwartungen in dieses Boutique-Hotel – die Fotos sehen unglaublich aus und die Bewertungen waren großartig. Leider entsprachen diese nicht unserer Erfahrung. Dies war unser letzter Stopp auf den Philippinen und wir haben für alle anderen Unterkünfte begeisterte Bewertungen hinterlassen!! Bei der Ankunft bot das Hotel einen kostenlosen Taxiservice an, der Wochen im Voraus gebucht worden war. Als wir am Flughafen ankamen, beschloss der Fahrer des Kleinbusses, zahlende Gäste stattdessen zu einem anderen Hotel zu bringen, sodass wir am Flughafen festsaßen. Wir riefen das Hotel an und sie sagten uns, wir sollten auf das nächste Taxi warten, das 40 Minuten nach der gebuchten Zeit kam! Das Hotel hat zwar eine fantastische Aussicht von der Bar, dem Restaurant und den Zimmern, das Hotel selbst ist jedoch abgenutzt und schäbig, überall sind kaputte Armaturen und Baumaterialien verschandeln das Aussehen des Strandes (siehe Foto). Das Personal war nicht besonders hilfsbereit – sie haben die lange Wartezeit nicht zur Kenntnis genommen und mehrere Anfragen wurden ignoriert. Zum Beispiel gibt es nur einen kleinen Stuhl auf dem Balkon. Als wir nach einem anderen fragten, sagten sie, sie würden das regeln, und danach hörten wir nichts mehr. Das WLAN war bei unserer Ankunft ebenfalls ausgefallen und obwohl sie uns Bescheid gaben, wenn es wieder da sei, hörten wir wieder nichts. Wir haben jeden Tag nachgeschaut und als es wieder funktionierte, war der Empfang im Schlafzimmer und Restaurant nicht gewährleistet, sodass wir es nur im kleinen Empfangsbereich nutzen konnten. Obwohl wir dachten, dies wäre ein kleines Boutique-Hotel, trübten die lauten Kinder beim Frühstück den Genuss/die Romantik. Zusammen mit der einstündigen Wartezeit auf das Essen war es nicht der beste Start in den Tag und verzögerte unsere Bootsfahrt, aber das Frühstück selbst war köstlich! Die Nachos als Snack kann ich allerdings nicht empfehlen – altbacken und billig (siehe Foto)!!! Für den Preis, den wir bezahlt haben, haben wir viel schönere und günstigere Unterkünfte im Stadtzentrum gefunden, daher empfehle ich, sich vor der Buchung umzusehen!

I had the best hotel experience. The hotel was really cozy. Our room was amazing! It was spacious and it smells really good. It also has the best beachfront view especially during sunsets! Staff were also accommodating and made sure to cater all of our requests. 10/10 would recommend!

Perfect Hotel for El Nido. The location is great as it’s slight away from the town centre. The staff was amazing from our checking late at night to our packed lunch waiting for us at check out. The team is young and super professional. The food at the restaurant was maybe the best around El Nido. We had a pool suite which As quite spacious and super clean! They only have 7 rooms so they can offer special treatments to all the guests

If it were not for the very steep High season pricing we would have given this cute "bed and breakfast" a higher rating. It is a charming place with very lovely views especially the Panoramic Suite, large and comfortable, with outdoor seating and a spectacular view of the sunsets every night. It is unfortunate that the living room window was unwashed, in fact streaked with dirt, completely unacceptable when preparing for the high season or any season really. The positives first...Zenobia and Emm at the front desk are two real gems who work very hard to make things run smoothly and do their best to accommodate guests. The other staff are mostly young and eager but inexperienced and some spoke rather limited English. Everyone was sweet and meant well. That is fine if you are charging 2 or 3 star prices but at rates that are higher than a Club Floor Suite at the Peninsula Hotel in Manila, get your act together. I do not fault the staff, the place is poorly managed. There is virtually no housekeeping other than making the bed, (even that was forgotten one day), confused and inconsistent service at the in house restaurant, staff are not empowered to make decisions on the spot, always need "to check" with their supervisor or manager for requests, etc. Additionally, the relationship with El Nido Yacht Club seems to be primarily to sell private tours...a request for group tour resulted in my having to organize my own group. To be fair they do provide a much higher level of service than the other tours but don't expect much help putting together a group tour with them. El Nido itself is lovely but deserves only a few days at most. There are the island hopping tours which quickly feel repetitive and 3 vey nice beaches on the mainland. For us 6 days was one or two days too much. In summary we liked El Nido and the team at the Frangiapani for their sweetness and friendliness but felt that for the prices they are charging they need to deliver a much better and more professional product with service that justifies the price.

Everything was perfect. The hotel was very very nice and all the people working there were super helpful. We have stayed here 1 week and we have not had any problems. Food was also very good and everything was very clean.

Myself and my friend booked into Frangipani for 3 nights and we really enjoyed our stay The hotel only has a small number of rooms so you really feel like you are there on your own and it’s not crowded at all The staff and extremely attentive and very helpful with arranging additional activities like massages and the paddle boards The food is excellent and the chefs cook it fresh in front of you. The menu had a wide selection for all meals throughout the day - we ended up eating dinner here most nights The rooms were very clean and comfortable. They were also spacious enough and had a nice big bed The bar area at the top of the hotel was our favourite spot to have a quiet drink and watch the sun go down Overall we really annoyed our stay and would recommend to friends and family to stay here if in El Nido