Cheval Abbey Strand Apartments, at Holyrood Bewertungen

Antwort der Unterkunft: Dear Phooi Sun Wong, Thank you for your wonderful review following your stay at Cheval Abbey Strand Apartments. I am pleased to hear your enjoyed your stay in one of our luxury serviced apartments. The team aspire to always offer exceptional service to all our guests, I will be sure to share your high feedback scores with them as they will be thrilled. It would be a pleasure to welcome you again, I hope to have this opportunity in the near future. Kind regards and best wishes, Kim LoudenOperations Manager

Antwort der Unterkunft: Dear Fan,Thank you for taking the time to provide feedback on your recent stay at Cheval The Edinburgh Grand & Abbey Strand. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards and best wishes, Nic SforzaFront Office Manager

Antwort der Unterkunft: Dear Guest,Many thanks for your time to review your recent stay with us.I'm really pleased to see such high scores and that you have enjoyed your stay at Cheval Abbey Strand.We have our team on site between 9AM and 5PM and then our front desk team is available 24/7 from our sister property Old Town Chambers via live chat or on the phone.I really hope to welcoming you again for another great stay in Edinburgh.Kind regards,Nic SforzaReception Supervisor

Antwort der Unterkunft: Dear Aku0077, Thank you for taking the time to provide your valuable feedback on your recent stay at Cheval Abbey Strand Apartments at Holyrood. It is feedback like yours that allows us to continually evaluate and improve on the services we offer. The team aspire to always offer exceptional service for our guests, whether at the time the property is manned or otherwise. It is clear on this occasion that we have fallen short of this, and I am sincerely sorry for the experience you had during your visit to Edinburgh.The current arrival process is under review, I would like to assure you that the comments you have highlighted will be brought to the attention of the team who are working on this procedure to be taken in to consideration. It would be a pleasure to welcome you again, I hope to have this opportunity in the near future and hope that we can redeem our services for you should you return to Edinburgh. Kind regards and best wishes, Kim LoudenOperations Manager

Antwort der Unterkunft: Dear Guest, Thank you for taking the time to provide wonderful feedback on your recent stay at Cheval Abbey Strand Apartments at Holyrood. I am so pleased to hear that you thoroughly enjoyed your stay. I will be sure to share your kind words with Peter who works particularly hard and prides himself in providing an excellent service to all our guests. He will be thrilled to learn he had a positive impact on your stay in our luxury serviced apartments. It would be our pleasure to welcome you again, hopefully in the near future. Kind regards and best wishes, Kim Louden, Operations Manager

Antwort der Unterkunft: Dear Guest, Thank you for your kind words following your recent stay at Cheval Abbey Strand Apartments at Holyrood. I am pleased to hear you thoroughly enjoyed your visit to Edinburgh and stay in one of our luxury serviced apartments. The team aspire to offer exceptional service to all our guests, I will be sure to share your kind words with them as they will be thrilled to have received such high feedback scores. It would be a pleasure to welcome you again, I hope to have this opportunity in the near future. Kind regards and best wishes, Kim LoudenOperations Manager

Antwort der Unterkunft: Dear Guest,Many thanks for your time to review your recent stay with us.I'm sorry to hear that we fell short of your expectations for your apartment and service. Please accept my apologies if our housekeeping service didn't visit your apartment after your first night. Rest assured, we take our feedbacks seriously as a way to improve and maintain our high standards, I will bring this up to our housekeeping manager, I hope you will consider staying with us once again, I would love to welcoming you back in the near future.Kind regards,Nic SforzaReception Supervisor