Westminster Dubai Mall

Absolutely amazing location with perfect view of Burj Khalifa. The room itself contains a fully fitted kitchen including microwave and dishwasher. It has a direct and easy access to Dubai Mall, Burj Khalifa and the Dubai Fountain. The room itself though is slightly old and might need a few things refurbished like the carpets look as they have been in there for a long time. All in all the location and view is absolutely brilliant and I would definitely go back there anytime.

The stay at Westminster Dubai Mall was great and the staff were very kind and welcoming. Especially Bobby who helped a lot. Would definitely recommend it!

Just a heads up, I want to clarify something. This place we're staying in isn't exactly like a hotel, it's more of a homestay. You know, where things might not be as polished as what you'd expect at a hotel. So, here's the thing: the website advertises this place as a 5-star accommodation, but honestly, that's a bit misleading. I mean, a homestay doesn't really get rated with stars, right? And they're claiming it's part of the same property as a 5-star hotel nearby, but that's not entirely true. The service here is nowhere near what you'd get at a proper 5-star hotel. Case in point: if you need anything, you have to call a local number from your phone, and if your phone's international, tough luck. When I brought it up, they suggested using WhatsApp. Seriously? And let's talk about the furniture. It's ancient. Apparently, it's been around since 2014 and hasn't been upgraded since. The sofa is almost broken, it goes deep down with a lot of noise. In a place like this, near Dubai Mall where it's bustling all year round, you'd think they'd want to spruce things up a bit, right? Now, to be fair, the location is pretty awesome. Direct access to Dubai Mall? Can't complain about that. But honestly, if they hadn't advertised this place as a 5-star hotel, my expectations would have been different altogether. And kudos to the staff for trying to sort things out. They offered to switch my room multiple times, but here's the kicker: all the rooms have the same shoddy furniture. They even offered me a free upgrade, but guess what? It came with a city view instead of the Burj view I booked. When I insisted on the Burj view, they asked me to pay extra. So yeah, the upgrade didn't really solve anything. My Booking is nonrefundable for 7 nights, I couldn't stay there. I had to leave next day and with local authorities support I will get my money back. Anyway, just wanted to give you the lowdown. Check out the photos for yourself.

Long transit in Dubai

這家酒店1、極其不正規；2、服務態度惡劣 酒店其實是EMAAR Residence裏面搞了一些房間單獨拿出來做民宿，連前台都沒有，只是在大堂的沙發上坐一個人辦理入住，所以到達時都沒人知道Westminster在哪裡 這個Westminster apartments是業主自營，同時把大樓一部分給了凱賓斯基做酒店，另一部份留做EMAAR Residence，而EMAAR Residence裏面又分三家，EMAAR Residence做長租公寓（進門以後真正的前台是長租公寓的前台），Westminster和還有一家Paradise就在做民宿（兩個沙發，一個沙發上面各坐一家，可以看圖中紅圈），同時這個公寓樓裏面還有一些零散在往外租的個體户民宿 所以本身就很亂很散，連房卡都是在一個本子裏面找出來給你，只有一張卡，要第二張卡都沒有的那種 入住的時候也很奇怪，幫你辦入住的人登記完訊息後要拎着你的箱子先給你送上去，檢查房間，隔一陣子下來，再在一個本子裏找房卡給你 昨晚在這家酒店度過了我來杜拜這麼多次最糟糕的一個晚上 入住過程綜上已經講過了，不正規；同時服務態度惡劣，在晚上十一點得知我沒趕上飛機需要回房間的時候表示已經把房間又賣出去了，也表示不會給我安排房間。在有空房的情況下要求另外付錢才會安排住宿，全程沒有要解決問題的態度，同時在我一個女生拎着兩個箱子無處可去的情況下，前台辦理入住的Mohammed還跟大堂裏其他阿拉伯人説笑，並不理會；他的經理Asnee在電話裏態度惡劣，表示晚上沒有地方去跟他們沒關係 整體非常糟糕的一個地方，建議在杜拜還是住正規酒店

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