Ivory Grand Hotel Apartments Bewertungen

we booked  1 night for our guest,  under my partner's name. We informed the reception before the check-in. But Unfortunately, the receptionist who checked our guest in forgot to scan her passport before giving the key. In the morning when I passed by the reception to request a late checkout, they couldn't find our guest's name, and they kept telling s a different guest.  It took time for him to give the key, and kept saying she is not the one staying in the room.! I explained to him over the phone that clearly it was their receptionist's fault as he didn't scan the passport. He speculated and concluded right away that my partner gave his id or passport that's why his name was  the one who checked in the system. Totally  lies   why  did  he  say that  when  he  knew that  nobody  scanned the passport   in DTCM  ( passport/ id  scanner) This front office manager as what he introduced himself but feels like not. Abhey didn't act as A manager instead of hearing and understanding his guest he argued with us. what kind of manager can't handle a situation like this?  Even though he knew there was an issue he stood and tried to prove he was right. Imagine letting somebody /check in without taking and scanning the passport/id. Abhey is the worst in customer service. He claimed he is a Manager but doesn't know what is the procedure or how to check in.