Extended Stay America Select Suites - Philadelphia - Malvern - Great Valley

I WAITED 10 MIN IN LOBBY WHILE THE FRONT DESK CLERK WAS "PLAYING " OUT FRONT. BOTH FRONT DOORS WHERE OPEN 24 HRS WITH LEAVES BLOWING INTO LOBBLY AND NOT SAFE. THE ROOM LOOKED OLD AND WORN AND THE REFRIGORATOR MADE NOISE ALL NIGHT. THERE SEEMED TO BE A HOMELESS EMCAMPMENT HAVING A BON FIRE OUT FRONT AS WELL.

Absolutely disgusting. We boarded our dog for this trip and think he stayed in a nicer place than this. We had 2 towels for 3 people for 1 week and were told we'd have to pay for more. Our room was never cleaned BEFORE we arrived and it was never cleaned while we were there. We asked for clean sheets and were told we would have to pay for them. We disagreed but we needed towels and sheets so caved and accepted the upcharges, but were never given towels or sheets. Meteors must have hit the mattresses at some point because they were sunken in at least 6" on the sides. The furniture was busted and broken and there were so many patches on holes in the walls from the UFC fights that took place in the room. Property details state the front desk is open daily from 9AM - 10PM which is false advertising. It was closed from Friday morning until Monday morning. Luckily I did find multiple NEC violations that I WILL be reporting.

I flew up to Pennsylvania to finalize her move to Georgia, so we decided to spend our time together at the Extended Stay America Select Hotel in Malvern. Arriving late the night clerk Bethany met us and signed us in, this was the high point of our visit, during which time she informed us that the free coffee and breakfast that was advertised was no longer available. I thought that was bad enough, but no there's more, much more! We were also told that there would be no maid service as we were stating seven days, meaning no one to straighten up the room while we were out at any time during our stay. If we wanted to exchange bedding, towels, and washcloths it would cost us $1.75 per exchange, so the best thing to do would be to bring, yes I said bring everything all at once to the front desk to be exchanged for the $1.75 fee. The shower wall was stained due to inadequate cleaning, the hair dryer was not in its holder, rather it was found under the sink in the corner out of reach. No Frills is exactly the right motto for this place, within the bathroom, there was one, only ONE bar of unwrapped hand soap, no shampoo, conditioner, bath soap, nothing of the kind! Thursday morning my stomach urged me to the bathroom where I deposited a larger-than-ordinary amount than the toilet could manage. So after waiting and repeated flushes, it was found that a plunger was necessary, now comes the really fun part! I went to get a plunger and there was only one old plunger in the hotel

Place had bed bugs, key cards didn’t always work and would have to have staff fix them, sketchy people

I don't recommend this property as the smell inside the room is worst throughout the night

We canceled our reservation here because of cockroaches and absolutely horrible room. We offered non smoking room and when we just came here we got room like someone just smoked there. Canceled and booked Hampton inn.

Only one light in the room worked, carpeted floors were filthy, floor in kitchenette area had a sticky substance on it (like jelly) and when I went to wipe it off the floor, the towel was black because the floors hadn't been cleaned in quite awhile. Found hairs in the bath tub and on the towels. Called to get a toaster and utensils, was told they didn't have any. When I spoke to the person at the front desk, all he could say is I'm sorry you had a bad experience but we look forward to you staying again. Will not stay yhere agin and can't believe how much they charge for a filthy room that nothing works. Ver disappointing.

Room smelled. Stained carpet, breakfast ends at 9:30 and takes coffee away. LOUD toddler room above. Staff told them to quiet down. Bed And bedding were nice but too much else going on to enjoy myself.

When you are away from home we all know that can be a a nuisance, but our stay here they have made us feel as if this a home away from home , thank you to all the staff for being so kind always greeting everyone with a 😊 smile ..even the pets we all know are also a part of the family thank u again for all your hospitality