Hampton Inn & Suites des Moines Downtown

There was a weird lingering smell in the hallways which seemed to follow into the actual hotel room. Makes me question the cleanliness of the entire room. On the plus side, the hotel was quiet and the staff was great. This location is also within walking distance to tons of restaurants and bars.

Hotel was near the event. However, there was no shuttle service. Additionally, the pool and hot tub were closed for repair.

We were attending an event downtown Des Moines and even though we live about 40 minutes away, we decided it might be fun to have a night at a hotel, so we could go swimming and use the hot tub. After we checked in, we were told the pool and hot tub were not functioning. The whole point of us paying for a hotel, was to use the pool. They stated we could walk about a block away to use the pool of another hotel. It was about 35 degrees outside. The idea of walking in my flip flops and a swimsuit to use the pool of a different hotel, in the cold and all the way back with a wet swimsuit, did not sound appealing. Then we thought, ok…we will watch some TV to kill time before the event and then the TV was not working and we had to contact maintenance. They were on top of getting that taken care of, but annoying none the less. This is not the first time we have stayed at a Hampton, only to have no access to the pool and hot tub. I feel if hotels know that the pool and hot tub are not available for use, they need to contact the hotel guests, ahead of check-in, to let them know and give guests the option of canceling the reservation, finding a new hotel or have the hotel offer a discount for lack of advertised amenities. Because I booked my stay through Hotels versus the hotel directly, the hotel did not provide any resolution and were dismissive of our concerns, with an “oh well, too bad for you” attitude and a statement of “we will tell our manager.” I have not heard from the manger.

Great location for our trip. Front desk was helpful and friendly. Room was just as pictured. Breakfast was an added bonus.

Nice river front property. walking distance to Principal park and court Ave. friendly helpful staff

When we arrived the key makers were down. The workers were real nice and you could hear they were on speaker phone trying to get some help. We checked in and the maid let us in. We were in our room for a bit and someone tried to get in. It was a maid, but it was still a little alarming. We were able to get keys before we left for dinner and concert. When we got back though, the keys would not let us and others back into the hotel. We were able to get in. We tried to use a Hilton gift card to buy some drinks at their concession. They said they do not take the gift card even though they are owned by Hilton. In the morning, the shower was in rough shape and had not been cleaned out. I assume that may have been why maid was trying to get back in previous day maybe. Hotel has potential to be nice, but we had a great trip but will definitely stay somewhere else next time we have an event at Wells Fargo.

If your pool is down. Please reach out prior to the stay. My kids were heartbroken

A great place to sleep, quiet and comfortable. Convenient to our activities downtown, and easy to check in. Breakfast was early and good. Our only complaint would be a minor one, the front desk staff did her job, but had no people skills. It was awkward, but everything else was fantastic, so not a huge deal.

Everything was great except the hot tub wasn’t working so they gave us access to the hotel next to them to use their hot tub, but that also wasn’t working.