TownePlace Suites by Marriott Detroit Allen Park

Stayed here for a quick overnight. The front desk employee was nice. The rooms were basic, but fine. They have a pool and fitness center. The nearby area has some restaurants and convenience stores. The hotel was quiet in the evening so we were able to get some much needed sleep.

Everytime I stay here I’m never able to use my Marriott benefits. Late check out is Never available and I checked in late due to my work schedule. I asked for late check out upon checking was told I had to ask the front desk in the morning and when I asked that morning I was told the latest was noon instead of 2 pm. It’s like you don’t know if you can have late check out until it’s time to check out such an inconvenience.and the heat didn’t work nor the ice maker in my refrigerator.

We stay almost exclusively in Marriott properties so we’ve seen more than a few. Our room was ready when we arrived but the floor didn’t appear to have been vacuumed, there was a dirty hand print on a wall, and the towel rack in the bathroom was loose. Otherwise the room was comfortable. The pool was in service but you have to surrender an ID to get a special swipe card from the front desk and ‘reserve’ a 1 hour time slot. Everywhere else we’ve been our room key would get you into the pool. The breakfast service had to be one of the worst we’ve ever experienced. There was luke warm hard fried eggs and white sausage links. The cereal was a little stale, the milk was in a coffee carafe in a cooler but unmarked, and the orange juice was watery.

With my career, I stay at many hotels for a month or longer. As of last March, with everything going on, it became hard to expect exceptional service. With my stay so far, I have been very satisfied. I did not expect to be this pleased with my stay here at the townplace suites. They are doing a wonderful job with a clean hotel in these less then perfect times.

Accomodations we’re clean, parking was good and front desk staff was extremely helpful. Breakfast area was clean and attendant was cheerful and welcoming. Location is convenient to many locations, although Southfield Dr was noisy in itself. We will definitely stay here again.