Tru by Hilton Columbus Airport

Best hotel This was probably the nicest hotel. I have stayed in in the last couple years. Everything was clean, nice on you, and the staff were extremely friendly and helpful.

I love the house keeping systems for a room service ( Daily cleaning for a new towel and organizing bedding )

Great stay!! Hotel was clean and modern. Staff was friendly, room had everything we needed. And the breakfast was good (eggs weren’t great, but everything else was awesome)!

No Shampoo in Shower and a number of Electri Outle Hotel staff very friendly. However room was very small and too small for a King bed. No shampoo in shower container so had to wash my hair with regular soap. A number of electric outlets in the room did not work. Also a lot of road noise even late at night. Will not be staying at this hotel in the future.

My husband and I have stayed at this hotel twice now in the last six months, both times have exceeded expectations and its fantastic for us because its close to family who lives in the area.

The Tru fumbled airport shuttle The hotel is great looking and very comfortable. The staff was pleasant and courteous. The room doors I think are fire resistant: they are VERY heavy to open. I think due to this weight we heard doors shutting most of the night. We had to leave the hotel at 5AM for our flight. The Tru advertises 24 hour shuttle service to the airport; we inquired at check-in and were assured there was no problem. Getting to the lobby at 4:45AM we were told no shuttle until 7AM. They have a printed sign telling how to get in touch with Lyft, Uber or a Taxi. This leads me to believe that the early morning shuttle no-show is not a rare occurrence at The Tru.We had to pay, not the hotel for the Lyft/Taxi ... $20. One if our reasons for selecting our stay here was for that shuttle service 24 hours a day advertised. If it were not for this shuttle service feasco we would have given The Tru all excellent ratings but simply cannot excuse the shuttle service deception.