AC Hotel Columbus Downtown, Oh

I booked a King guest room with a sofa bed, but when I arrived, there was no sofa bed—only a small one-seat sofa. This is quite different from the pictures provided by the hotel. The location is great if you're working at the nearby Columbus Great Convention Center. However, be sure to bring your own slippers, toothbrush, toothpaste, and comb, as these are not provided. Also, check your bill when you check out; I was incorrectly charged $39 per day for valet parking, even though I didn’t have a car. The staff were not very friendly. Additionally, I found a peanut on the floor when I arrived, which raises concerns about the cleanliness of the hotel.

Hotel was very clean and staff seemed to be helpful and polite for the most part. There was no AC in the executive suite and was informed there was an HVAC problem and they were trying to fix it. A box fan from maintenance was the fix and the room stayed close to 80 degrees the entire stay. I was later told that I wouldn’t be charged for the room but instead they charged my card a second time at the hotel for the amount of the room and then credited that amount back. The original payment I made through ********** I was still charged for so they didn’t actually do anything except make it appear as if I had been credited for the room. The physical hotel itself is not bad if your HVAC is working properly. The whole ordeal with charging me a second time and refunding that to make it initially appear as if I was receiving compensation for the stay with money I was already owed is petty, low and disrespectful. That’s not how any customer should be treated and frankly I’m shocked that this is a representation of the Marriott hotel managerial staff.

Beware of charges and fees Our stay was good. The hotel was nice but I will say a little upset about charges I wasn’t aware of. We booked a hotel last minute for my daughter’s tournament in Columbus no where did I see the vallet charge or it was required. So the first night we were charged for it and the second night charged double for it because her dad (who is in the army came to visit and watch her games). We also tipped so that alone this weekend was $100. We also paid for the extra breakfast charge and Saturday they were unable to offer and had to close the breakfast area due to plumbing issues. So why did we still have to pay? When I asked they said because they still offered coffees and muffins in the lobby that day.