Cambria Hotel Columbia Downtown the Vista

I was in town for my son's graduation from basic combat training. I received a call before check in time that there was an "emergency" and due to the HVAC not working they were moving guests to other hotels in the area. Something about the contractor not being able to fix the issue. This made little sense to me but they gave me the name of a local hotel. That evening after family day at Fort Jackson we went to the Cambria to see what was going on. The person at the valet had no idea that there were any issues. The person at the front desk had no idea what I was talking about. There was a "post it note" on the desk which specifically said not to check in (my name) and when I asked about it - pointing to my name on the note - the person behind the desk did not know what to do or say. Then he started to mention that there was "a part missing". When I tried to get clarity I was told to take the managers business card and call her tomorrow. Bottom line - the Cambria overbooked the hotel. IMO they elected to push off the ******* customer for another customer. Even though we booked well over a month in advance because of the graduation. In fairness to the Cambria they did comp out stay at the new hotel and we had no charge at the Cambria but bottom line is that they should have not overbooked and if they did then tell us the truth. The manager at the Springhill Suites said that "this happens but they should not have left a post it note out where you could see it."

The hotel is very nice--it's clean and modern, the staff are friendly, and the area is great. There is on-site parking for $18/day, but there was plenty of street parking as well. There were a few minor inconveniences: I would have liked bottles of water in the room. The keurig stopped working and I had to go to the lobby for coffee. I could also hear the person in the room above mine walking around.

Enjoyed it very much. Very nice people very very professional very clean hotel the bar and the restaurant was excellent thank you we will be back

Hotel staff were very pleasant and engaging. Location was easy to get to and get around. Food options close by were decent as well.

This property was very clean, comfortable and contemporary. The showers were top notch. Breakfast, which is restaurant style off the menu, was a bit lackluster. Perhaps consiration should be given to a simple continental style breakfast.

Puke or feces all over the wall by the door stop make me not want to touch anything. You can hear the people above you roll their suitcase and walk. Not worth the money.

Great stay. Close to venue. The staff were very helpful and courteous. I would definitely stay there again.

Courteous and helpful staff. Central location for walkable exploration of downtown Columbia

Wonderful staff, always ready and willing to help and very nice! This is the only hotel I've ever stayed in that had a smart Bluetooth mirror so that was very cool and the shower was unique and beautiful. Very comfortable stay!