Moxy Columbia Downtown

I never like to leave a bad review, but I must. I blew all of my Marriott points for a weekend stay and feel completely ripped off. Positives - great location, clean (because it's new). Negatives - terrible check-in process, micro-sized rooms, bad breakfast options (out of coffee??), cold showers (regardless of time), overall level of disorganization that feels like management and training are MIA. I'm not a hotelier, but I do travel a lot. Some recommendations: 1) if you can't change the check-in process, have at least 2 people at the bar/check-in, 2) make sure you have coffee in the morning and offer some basic items (pastries) for purchase (I don't want a taco a french fries at 8 AM), 3) fix the hot water (seems reasonable?), 4) stop trying so hard to be hip. Just focus on getting some of the basics right. The rooftop is cool, but I will stay somewhere else next time and come for a drink.

This hotel has you check in at the bar- bc there is no dedicated hotel staff! I was always waiting on the bartender to finish w drinks before becoming avail. The rooms are micro small - queen bed with walls almost touching, toliet literally less than 8 feet w a sliding fogged glass door separating from edge of bed. Asked to have room made up- they assured yes- and returned to a room untouched. Checked into room initially that looked completely trashed- went back to bartender and he said sorry- and gave me a new room... all good but never saw cleaning staff. Thermastat in room was locked on 63 degrees in winter - and again bartender told me he texted maintenance to come in and help- bc he didn't know how to unlock it- and three hours later ( 2 phone calls and me sitting at bar) he arrived and was very helpful - unlocked Thermastat and heat worked great. It just got the feeling that hotel service was not something anyone was trained in- or cared about. The bar is hopping ( no food service) but this is not even a basic Marriott level of service. We felt like we were bothering the bartender - asked for clean towels and he said we can go tot he second floor and pull towels out of the clean shelves anytime. I would write a complaint to the manager but I don't think they would even grasp hospitality service. I thought I was finding a great experience at this newly opened hotel- regrettably, I would not recommend any part of it.