Courtyard Paris la Defense West - Colombes Bewertungen

Antwort der Unterkunft: Dear Client, On behalf of the entire hotel team, I want to thank you for sharing your feedback. We will share this feedback with the team to understand and avoid this incident from happening again. Sincerely, David.

Antwort der Unterkunft: Dear Mrs Foster, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our accommodating staff and that you found our rooms and bathrooms spotless. It's great to know you enjoyed the toiletries and had a comfortable night's sleep in our beds. We’ll be sure to pass along your special shout-outs to Karidjc, Hussein, Ana, and Soukaina. They will be delighted to know their efforts were appreciated. Your feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back to our hotel soon! Best regards, Orlando Fingall Front Desk

Antwort der Unterkunft: Dear friend, Thank you so much for leaving us such a great rating! We're thrilled to hear that you had a positive experience with us. We truly appreciate your support and look forward to welcoming you back soon. Best regards, Andrea Dorador Front Office Supervisor

Antwort der Unterkunft: Dear friend, Thank you so much for leaving us such a great rating! We're thrilled to hear that you had a positive experience with us. We truly appreciate your support and look forward to welcoming you back soon. Best regards, Andrea Dorador Front Office Supervisor

Antwort der Unterkunft: Dear guest. , We sincerely apologize that your stay did not meet your expectations. Your experience is very important to us. Please know that we take your feedbak seriously and are comitted to making improvements. Thank you for bringing this to our attention. We look forward to welcoming you back in the future. Best regards, Andrea Dorador Front Office Supervisor

Antwort der Unterkunft: Dear friend , Thank you so much for taking the time to provide your feedback and for your rating. We truly value your input as it helps us continually improve our services. We look forward to welcoming you back in the future. Best regards, Andrea Dorador Front Office Supervisor

Antwort der Unterkunft: Dear Sir/Madam Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an exceptional stay with us and that our staff exceeded your expectations. It's fantastic to know you found the rooms comfortable and enjoyed our delicious breakfast. We will make sure to pass along your special thanks to the chef and the breakfast area staff. Your kind words mean a lot to us and motivate our team to keep providing top-notch service. We look forward to welcoming you back to our hotel soon! Best regards, Orlando Fingall Front Desk

Antwort der Unterkunft: Dear Mr RobertgL6592YV, I hope this email finds you well, although I understand that recent events have left you understandably frustrated and disappointed. I want to extend my sincerest apologies for the experience you had with our hotel and customer service team. Your feedback is incredibly important to us, and I assure you that we take your concerns very seriously. First and foremost, I want to address the issues you encountered regarding the cancellation of your reservation and the subsequent communication failures. It's unacceptable that you were provided with misinformation and experienced a lack of follow-up. I completely understand your frustration and disappointment with this situation, and I want to assure you that we are taking immediate steps to rectify it. I have personally escalated your case to our management team and we are currently investigating what went wrong with your reservation and why you did not receive the appropriate communication regarding the cancellation process. Please know that this does not reflect the level of service we strive to provide, and we are committed to making this right for you. I completely understand your decision to take your business elsewhere, but I sincerely hope that you will reconsider staying with us in the future. We value your loyalty and would welcome the opportunity to regain your trust and demonstrate the level of service that you rightfully expect and deserve. Once again, I apologize for the inconvenience and frustration this situation has caused you. If you have any further concerns or if there is anything else I can assist you with. Thank you for bringing this matter to our attention, and I appreciate the opportunity to make amends. Warm regards, Front Desk