Mercure Jakarta Simatupang Bewertungen

Antwort der Unterkunft: Warm greetings from Mercure Jakarta Simatupang..Thank you for choosing to stay at our hotel during your visit to Jakarta.We would like to thank you for your great score with comments regarding your stay at Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback.The Guest satisfaction during your stay is our priority. We are pleased that the best service when you enjoyed your stay has met your expectations. We are happy because most of the staff at our hotel have good command of English so there is no miscommunication and it makes service easier. We organize everything according to service quality standards so that guests feel comfortable and satisfied after leaving the hotel. Thank you again for telling us about your experience while staying at our hotel.We hope that your next visit will be as satisfying as the previous one.Best regards, Hieronimus SupadmaFront Office Manager

Antwort der Unterkunft: Dear Valued guest,Thank you for taking your time to tell us about your experience at Mercure Jakarta Simatupang.We are sorry that you experienced things that did not meet your expectations. Please allow us to express our sincere apologies. We strive to provide better service to every guest.Therefore, your feedback is very important to us. We thank you for your willingness to share reviews that we need to improve on all facilities for guest needs and we hope that you will give us the opportunity to serve you better in the near future.Sincerely,Agus Saptiawan Operation Manager

Antwort der Unterkunft: Dear Value Guest,Warmest greetings from Mercure Jakarta Simatupang...Thank you for choosing our hotel while you stay in Jakarta.We are very grateful for the reviews as feedback to analyze some of the products and services that we have provided to all guests who stay. We continue to strive to improve our services and products which hopefully will be better in the future. For good food, we will continue to maintain it so that everything is in accordance with guest expectations when staying. We look forward to your arrival in the future and hopefully the service will be better especially the wifi facilities in the room.Thank you and best regards,Hieronimus SupadmaFront Office Manager

Antwort der Unterkunft: Dear Mrs. Azmi, Warmest greetings from Mercure Jakarta Simatupang..Thank you so much for your kind words! We're delighted to hear that you always have a good time staying with us. Your satisfaction is our top priority, and your consistent positive experiences mean a lot to us.It's wonderful to know that your stays with us are consistently enjoyable. We are committed to ensuring that each visit meets and exceeds your expectations. Your feedback is invaluable and inspires us to maintain high standards of service and hospitality. We look forward to continuing to provide you with enjoyable and memorable stays.Best regards,Hieronimus SupadmaFront Office Manager

Antwort der Unterkunft: Dear valued guest,Warm greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel when visiting Jakarta.We also appreciate the time you have given to write a review on the CTRIP platform . Where in the modern till today, transportation is a major issue in Jakarta, where the government and its team are currently continuing to strive for the best service to reduce congestion in Jakarta. Congestion in Jakarta which is a problem for all groups will continue to be a shared responsibility. The location of our hotel which is close to the Lebak Bulus MRT station and close to the toll exit, hopefully can help all guests while staying so that they can use public transportation during mobility and help reduce congestion in Jakarta.We still hope that you can return to stay at our hotel when visiting Jakarta in the future.Best regards, Hieronimus SupadmaFront Office Manager

Antwort der Unterkunft: Dear Valued Guest,Thank you for taking the time to share your review of your stay with us at Mercure Jakarta Simatupang. We are sorry to hear that your experience didn't meet your expectations. We strive to provide excellent hospitality and a comfortable stay for all our guests. We take feedback seriously where we have change the vendor pest control to get rid of cockroaches and are constantly working to improve our service. Thank you again for the review, and we hope to have the chance to better serve you in the future.Best Regards, Agus SaptiawanOperation Manager

Antwort der Unterkunft: Dear Mr. Teck,Warmest greeting from Mercure Jakarta Simatupang...Thank you for choosing our hotel while you stay in Jakarta.Thank you very much for taking your precious time to write such a wonderful review . It is pleased to read that you are thoroughly enjoying your stay with us. All the feedbacks from our guests assist us understand the expectations and improve ourselves to serve better. Hopefully it will be always provide better motivation in the future to maintain best service for all guests.We look forward to having the opportunity to welcome you back to our hotel for another stay in the future! Thank you and have a pleasant day.Best regards,Heru WibowoGeneral Manager

Antwort der Unterkunft: Warmest greetings from Mercure Jakarta Simatupang.We very much appreciate your reviews regarding your stay at our hotel.It is always a pleasure to receive a feedback. We sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than previous one.Best regards,Heru WibowoGeneral Manager

Antwort der Unterkunft: Dear Value Guest,Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta.We are very grateful for the positive comments you wrote on our hotel platform. Where these positive comments are very useful to motivate all staff to continue to provide the best service for all guests staying at our hotel.We will share to all of our hotel staff regarding your positive comments. We hope that you will continue to choose our hotel on your next planned visit.Thank you for your attention and have a pleasant day.Best regards,Heru WibowoGeneral manager

Antwort der Unterkunft: Dear Valued Guest,Thank you for wring back to us regards your last visit to Mercure Jakarta Simatupang. We highly appreciate our guests comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests expectations. It is disappointing to learn though, that your dining experience was not one of complete satisfaction. I have shared your feedback with the team to be reviewed. I truly hope that we will have the opportunity to welcome you back to the hotel again on your future visits to Jakarta. Best Regards, Pika Indriyati Front Office Manager

Antwort der Unterkunft: Dear Valued Guest,It is a true pleasure to receive your kind feedback and thank you for completing our survey recently.Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. We thank you again for sharing your experience, and we hope your next visit will be even more pleasant!Sincerely,Heru WibowoGeneral Manager

Antwort der Unterkunft: Dear Value Guest,Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta.We are very grateful for the positive comments you wrote on our hotel platform. Where these positive comments are very useful to motivate all staff to continue to provide the best service for all guests staying at our hotel.We will share to all of our hotel staff regarding your positive comments. We hope that you will continue to choose our hotel on your next planned visit.Thank you for your attention and have a pleasant day.Best regards,Guest Experience Team

Antwort der Unterkunft: Dear Mr/Mrs. Nara,Warmest greetings from Mercure Jakarta Simatupang..Thank you for taking the time to write a review on Hotels.ctrip platform.We are happy that your experience staying at our hotel has met your expectations because you feel comfortable and the service is as expected, supported by clean room conditions, which adds to the comfort of your stay. Our hotel staff sincerely provide services to meet guest needs so that guests feel at home while staying with us..We prioritize guest satisfaction so that they have a pleasant experience while staying with us.We look forward to your arrival at our hotel in the future.Sincerely,Hieronimus SupadmaFront Office Manager

Antwort der Unterkunft: Kepada yang terhormat Ibu Riska Dewi, Salam hangat dari Mercure Jakarta Simatupang..Terima kasih telah meluangkan waktu untuk menceritakan pengalaman Anda di Mercure Jakarta Simatupang. Kami menyesal pengalaman Anda tidak memenuhi harapan Anda, tolong izinkan saya untuk menyampaikan permintaan maaf saya yang tulus.Kami berupaya memberikan pengalaman pelayanan yang terbaik bagi setiap pelanggan. oleh karena itu tanggapan Anda sangat penting bagi kami. Kami selalu berupaya memberikan pelayanan terbaik agar memenuhi harapan tamu yang menginap. Adapun kami menghargai komentar Ibu dan kami berharap Ibu tetap akan memberi kami kesempatan kami untuk melayani Anda dengan lebih baik di masa yang akan datang.Hormat kami,Agus SaptiawanOperasional Manager