Hampton Inn & Suites Charles Town

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Check in was fast and staff were very helpful. Hotel was quiet and the beds were comfortable. Pool and hot tub area were very clean. Breakfast was fine and the breakfast staff were very efficient and accommodating. Good choice as it wasn’t far from Harpers Ferry.

very enjoyable stay everything was great. We even stayed an extra night.

It was a getaway weekend with my Sister and I coming from Pennsylvania. And my other sister and niece coming from Charlottesville, Virginia. J J who checked us in was very pleasant. He explained everything about the hotel and what we could expect. Are room was very clean. The breakfast, All the amazing stuff that's put un was something else. If you walked away from it hungry, it was your own fault. We had a great time in Charles Town. We're going to come back in a few months and we We'll be staying at the Hampton. Thank you to everyone made our weekend get away a trip to remember. Carol Patton

Folks were nice, bfast was good, room was just meh. Couldn’t control the temp very well, even with wall thermostat.

This Hampton Inn exceeded our expectations for a property of its class. The staff is super friendly and accommodating.The complimentary breakfast is very good and our room was perfect.

The property was what you would expect for this level of hotel. We traveled to visit family who live in Ranson and we do so a few times a year. We have been trying to find a hotel to make “home” during these trips. This hotel was clean, staff was super friendly and helpful and the breakfast was a good mixture of options. The rooms were clean and updated enough. The shower head was a little broken in our room and the king bed was/ pillows were not great. I did expect better quality for a chain as such. I felt like the bed/pillow quality was poor and would say it is what I would expect at a cheap motel. The only issue that truly bothered us during our stay was the outdated elevators. They did not have the proper paperwork to be actively functioning. The papers were expired by a couple years. We will attach photos. I found this surprising in a chain hotel brand and honestly made us uncomfortable going in the elevator. I did previously note that this hotel is dog friendly, which is great for people who take care of/ are with their pets for their stay. We unfortunately were next to a room where it was clear the owner was not in the room all night while the dog did nothing but bark. Maybe put people with animals on a different floor? We will consider staying again but we will try other options first as the elevator safety really rubbed up the wrong way.

2 of 4 ice makers out of order. A/C in our first room did not work. A/C in second room worked periodically. Note posted in elevator advising that they did not offer daily room cleaning due to our trying times. Covid had been over for a year and that excuse does not work for me any more. Go back to the old ways or lower price.

Everything was great except the bed. It was very uncomfortable.