Hotel du Clocher

Nice quaint family hotel. Close to centre. Small rooms but comfy. Some parking. Easy walk to gondola and centre of town. Quiet at night. Decent breakfast. Good vue.in a busy tourist town and do we really have a 200 character minimum now? Great.

Stayed in this lovey family hotel end of February for a ski trip. Family were very friendly and helpful. Rooms were modern but in keeping in context to the charm of the area. Just set off the Main Street and close to ski bus plus lots of rental shops close by. We left a window open and every morning around 7am you could smell the fresh pastries being cooked. Couldn’t fault our stay and if coming back to Chamonix I’d look to book again.

Due to stay here at the end of the month, however due to new French restrictions we have been unable to go. Upon trying to get a refund, the woman was extremely rude and point blank refused, despite our reason for cancellation being out of our control. We accepted that we may not get a refund so attempted to change our dates. Again an unbelievably rude response which even resulted in the owner asking us why we can’t just ‘fly to Switzerland and cross the border in France’, among many other excuses as to why we could not even be granted a date change. After going round in circles, the owner eventually abruptly put the phone down as opposed to ending the conversation maturely and as you would expect a business owner to do! I totally understand how running a business in these times is challenging, however the responses and excuses given by the owner of this hotel and the way we were spoken to was disgraceful and completely unacceptable. If you value your money and want good customer service, this is not the place!

The worst customer service I have ever experienced, the woman on the phone actually told me to break the law! Avoid this hotel at all costs! I had a booking for December at this hotel, but unfortunately due to the change in restrictions set by the French government banning all British Travellers for non essential reasons (tourism not being an essential reason), I was unable to go on my holiday. I contacted the hotel on the day that the restrictions came into place, asking if a refund would be possible, they ignored my messages and told me to contact *********** when spoke with them on the phone. *********** then contacted them asking if they could refund my money due to the circumstances, but they refused. I then decided to try and change the dates so I could still visit the hotel and not loose my money, again they ignored my messages and told me to contact *********** when I rang them. After telling *********** that they would not change my dates I decided to ring them again. During this phone call I spoke with a women called Arina, I explained the situation calmly and tried to ask if I could change my dates, before I could finish my sentence should rudely interrupted and started screaming at me down the phone saying she has explained to *********** that the dates can not be changed. I explained the situation with the restrictions changing, and how it's not my fault that I cant visit France, to which she responded 'Why you can't just fly to Switzerland and cross the boarder to France'! Now I don't know how stupid this women is but she didn't seem to realize that she was telling me to break the law, regardless of where I fly to if I cross the boarder into France with these latest restrictions I would be breaking the law and subject to a fine (if not worse). I explained that what she had told me to do was break the law, she then responded saying that she had travelled to the UK and back to France last week without any issues, again I'm not sure how stupid this woman is but being a French citizen is an essential reason to enter France, which I explained to her. I then reminded her that I am a UK citizen and not allowed in the country unless for I have an essential reason. After this, she asked why have I left it till 3 days before my holiday before changing my booking, I told her that the restrictions only come into place 5 days ago and that myself and *********** had contacted them on the first day that the restrictions come into place, I then told her to check her emails for proof, but she then went back to telling me to travel to Switzerland and cross the boarder, again telling me to break the law. She continued to scream and shout at me over the phone instead of trying to be reasonable, making up any excuse she could think of, after running out of excuses she decided to put the phone down on me. So now the hotel have kept my money and refused to be reasonable in a situation that wasn't my fault. All this time there was also someone

Christof y su esposa me hicieron sentir como en casa todo momento, siempre con excelente voluntad en cada uno de mis requerimiento. Habitación muy cómoda con ducha fácilmente regulable y buena conexión de Internet. Esta muy bien ubicado y acepta mascotas.