SureStay Plus by Best Western Cebu City Bewertungen
SureStay Plus by Best Western Cebu City
Danaque Building; Capitol Site, Cebu City, Cebu, 6000, PhilippinesHoteldetails anzeigen
Verfügbare Zimmer für deine Reisedaten suchen
Preisgarantie
1 Nacht
Gästebewertungen
4/5
Sehr gut
75 Bewertungen
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Verifizierte Bewertungen
Lage3.9
Ausstattung3.9
Service4.0
Sauberkeit4.0
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Alle Bewertungen(75)
Positive Bewertungen(14)
Bewertungen mit Fotos/Video(5)
Großartiger Aufenthalt!(6)
Ausgezeichneter Service(5)
Negative Bewertungen(2)
Gene
Suite-2 Doppelbetten, Nichtraucher, Premier Zimmer, Minibar, Kochnische, Mikrowelle, Sicherheitsbox
Aufenthalt im Okt. 2024
Familie
2 Bewertungen
2.0/5
Gepostet am 19. Nov. 2024
Very disappointing. I booked a room with CITY VIEW. But nothing to see. Windows are shut and glazed. Its like a BUNKER. I had tokd the hotel and TRIP tgat i am claustrophobic and i cannot stay in a space without a view of outside. Worse is that the hotel cannot give me any room with kitchenette which i also need. Hotel just outrightly refuse/reject to refund the other 2 nights just because its non-refundable. I cannot refund the other 2 nights (i booked 3). Basically, i have no choice but use the room. I had anxiety attack with this situation.I called trip.com 5x. My issue is partially reaolved at about 11:30pm. Trip.com is also frustrating on handling this issue. I am the customer here who paid but the value i paid for was not provided. I dont have a choice but to stay over 1 night. My wife and child left this hotel the very next day and moved to another hotel nearby. This is below the BEST WESTERN standard. I hope someone checks this property. Location-hard to get a taxi/Grab. Not walkable to ho to the nearest. I used supermarket. Shower is clogged, bidet is flooding the flor. Minibar-only fridge.
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ResonanceMiki
1 Kingsize Bett, Nichtraucher, Superior Zimmer, Minibar, Sicherheitsbox
Aufenthalt im Sept. 2024
Single
5 Bewertungen
1.0/5
Gepostet am 15. Okt. 2024
They give you twin beds put together instead of king size. Breakfast not ready on time. Another incompetent hotel .
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Gastnutzer
1 Kingsize Bett, Nichtraucher, Superior Zimmer, Minibar, Sicherheitsbox
Aufenthalt im Juli 2024
Single
7 Bewertungen
4.5/5
Großartig
Gepostet am 7. Okt. 2024
Great in general. Maybe breakfast could have more protein and less sugar. Even the bacon was sweet.
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Gastnutzer
2 Einzelbetten, Nichtraucher, Superior Zimmer, Minibar, Sicherheitsbox
Aufenthalt im Okt. 2023
Reise mit Freunden
2 Bewertungen
4.5/5
Großartig
Gepostet am 23. Nov. 2023
Never been to Philippines. This is my first trip there.
New hotel, clean and reasonable price. And next to coffee shop.
Staffs are friendly and helpful.
They also help tourists to make a reservations for day tour. Nice stay and happy journey
Very friendly staff and excellent service from guard, housekeeping and front office. From our arrival until we left the hotel, we were happy and satisfied. Thank you for all the assistance. Dec 28 to 31, 2023.
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Gastnutzer
1 Kingsize Bett, Nichtraucher, Superior Zimmer, Minibar, Sicherheitsbox
Aufenthalt im Nov. 2023
Single
3 Bewertungen
4.5/5
Großartig
Gepostet am 10. Dez. 2023
All in all the experience was good. The staff are very friendly, respectful, and welcoming. The room is clean. I just have a bit of a problem with the internet as it may seem to have an issue especially when you're trying to connect. Also, Room 305's double lock wasn't working although they have the auto-lock placed but just for security purposes they might wanna check and fix it. Also, the main door needs to be closed hard in order for the auto-lock to function. Some customers might not notice that at first glance but anyway there was a beeping sound if the door was not closed properly.
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Antwort der Unterkunft: Dear Valued Guest,Thank you for sharing your thoughts about your recent stay with us. We genuinely appreciate your positive comments about our friendly and welcoming staff, as well as the cleanliness of your room. Your feedback is invaluable in helping us maintain the high standards we strive for.I apologize for the inconvenience you experienced with the internet connection during your stay. Ensuring a seamless online experience is a priority for us, and we will certainly investigate and address any issues to enhance our connectivity.Your observation regarding Room 305's double lock and the main door's auto-lock mechanism is well noted. I apologize for any inconvenience these issues may have caused. Our maintenance team will promptly inspect and rectify the concerns you raised to ensure the security features in our rooms are functioning correctly.We appreciate your attention to detail, highlighting the need for clear communication regarding the proper closing mechanism of the main door. We will review our procedures to ensure that all guests are informed effectively to avoid any confusion.Thank you once again for your constructive feedback. It's guests like you who help us identify areas for improvement. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Sincerely,Vivian "Yhani" CandaResident General Manager
Fungchoila
1 Kingsize Bett, Nichtraucher, Superior Zimmer, Minibar, Sicherheitsbox
Aufenthalt im Juni 2024
Single
15 Bewertungen
4.5/5
Großartig
Gepostet am 26. Aug. 2024
Nice and beautiful
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Gastnutzer
2 Einzelbetten, Nichtraucher, Superior Zimmer, Minibar, Sicherheitsbox
Aufenthalt im Jan. 2024
Business
2 Bewertungen
4.0/5
Sehr gut
Gepostet am 7. März 2024
It's a new experience👍🤩
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ss889527
1 Queensize Bett, Nichtraucher, Superior Zimmer, Minibar, Sicherheitsbox