Plum Serviced Apartments Carlton

還挺不錯的，服務業很好，房間也很大，前台是兩個國外的女生説的英語，不過我英語不好，也可以交流吧…… 總言衹就是還不錯啦，嗯。

Beware of booking with this apartment complex! My experience was incredibly frustrating and unprofessional. On the morning of my booking, they suddenly tried to move me to the North Melbourne complex, much further from Melbourne CBD, citing an electric fault in the building I originally booked. This last-minute change caused immense stress as I had specifically chosen this location for an appointment. When I confronted the manager about this sudden change, they nonchalantly and all of a sudden assured me I could stay in the original building after all, contradicting their earlier insistence. This inconsistency raises serious concerns about their honesty and integrity. Moreover, the alternative complex they tried to move me to had abysmal reviews and was noticeably less well-maintained and cheaper. It felt like they were trying to push me to a lower-quality option under false pretenses, making up lies to get me to move to their other building. The way they handled the situation suggests an extreme lack of transparency disregard for customer satisfaction. I've also noticed the only 5 star reviews on google recently are from the same person, and sounds like the owner trying to make up for everyone else's negative reviews. Don't fall victim to this deceptive practice like Plum Serviced Apartments!

*Comfortable and warm *Great price *TV wasn't working and attached poorly to the wall *Bathroom was dirty, including someone's fingernail on the floor *Towels weren't replaced and bathroom floor remained wet *Towels weren't replaced *Assistance via mobile number was sporadic *Parking was difficult to organise *Key lockbox was difficult to locate *Reception wasn't attended to during advertised hours

Well, we booked for 3, but turned up, and there was only 2 beds. Couldnt get hold of the manager, so had to book a hotel across the road for a third. Tried to get a refund for the 3rd person, but nope, not "approved". Apartment had a moldy smell to it when we arrive, we later found out it was the broken dishwasher with dirty stale water in the bottom of it. Then, on Saturday night, another guest cooked up some really stinky shellfish, and the stench hung around to morning. Not a great experience, topped off by getting charged for 3 people, when we could only sleep 2. Oh, and when looking to see if the sofa was a bed, discovered all number of items under the cushion.

Couldn’t check until 4pm without being notified. Staff were rude and unhelpful. Air conditioning didn’t work properly and was noisy. Will never stay here again.

The place stunk. The hallways and my room all smelt terrible. Apart from a friendly girl at check in the whole experience was bad. Very noisy room. Do not disturb sign on my door but I was continually disturbed. Even after checking out at 10:00 I was called to ask why I was still in the room at 12:00. Staff need more training about Do not Disturb sign and the place needs a deep clean and to be repainted to hide some of the smell.

They require a $300 deposit on your credit card to stay. This charge has not been canceled and now I have to chase it up with them to get it back. Very annoying! Room was noisy, tv had no free to air and Netflix was in Spanish.

Location was great, however the room (superior apartment) was incredibly noisy, not just from street noise. The air conditioning unit was quite old and made a lot of noise, the room was far too hot without it on and it struggled to cool it. There was no sink in the kitchen and it was difficult to fill water bottles and the kettle in the bathroom. We would not stay again.

Terrible stay. Reception not open during the day. after waiting almost an hour for them to return from lunch break, we got told we could leave our bags...but reception still not open for another 40mins. This was all around 1pm. This closure was not advertised and meant we missed a lot of our australian open tennis session. Then reception closes at 5pm so had to leave tennis early to return to get bags. None of this was communicated in advance, a terrible experience. No apology provided nor anything remotely akin to customer service. Room condition very poor with hair in shower drain. Would not return. Terrible experience.