Hampton Inn Neptune/Wall

My check in and room were perfect by the absolutely lovely front desk woman who works 7pm when I checked in I wish I remembered her name… the very next day, I was overcharged $50 by a morning front desk employee who informed me they were “ sold out” and my “ only option would be to book through her” and she accepted 200 CASH “as long as I did the $25 deposit on a credit or debit card in my name”…. I was pressed for time and simply believed what I was being told in good faith as I’ve had never had an issue w a Hilton property over reservation charges and I am a Honors member for many years and much travel… suffice to say… I found availability for that night hours later when I had the time to review and attempt to book my third night…. Rooms were still(!) available online at rates lower that the 224 I was charged …. Third night I saved over fifty dollars by booking on Third party…. My suggestion is that prospective travelers Book Prior to stay and not reserve at front desk… this is common knowledge, but to tell me they were SOLD oUt and she was “ doing me a favor by extending my stay and allowing me to pay cash “( or perhaps ripping off both me and perhaps Hilton hotels ? I’m speculating on that… wish she had been accurate on my options if not outright LIE …. And I do not want to take Anything away from the great exp I had at check in ….the hotel is very comfortable without being modern in that way that NYC boutique hotels are… I find that sparse mod look for hotel rather cold and pretentious…. Great smart TV w all access a clean room and all the amenities are what make this hotel a must if traveling to the area… just look thru Google hotels to find ur Very best rate .. and enjoy! I sure did! Thank u Hampton inn Neptune, NJ! Bari W Solo traveler

Linda at the front desk was such a pleasure to meet and she was very helpful throughout our stay. The room and breakfast was top notch. We will be back!

I couldn't believe they didn't clean the room and restock towels.... we stayed for two nights just basically to have somewhere to sleep so wasn't there at all during the day. Came home at 10pm and find out there no maid service cause of covid?!!! 400 dollars a night I'd like to come home and shower...!!! No mention of it at check in either

Easy location, close to Asbury Park boardwalk and beach. Kind service and clean facilities. Great breakfast! Would stay again.

I had a king size bedroom and the bed setup was none like I seen before! The bed actually faced the window instead of the normal placement along the wall. The shower was hot!! Breakfast was wonderful!! I went for a work meeting & definitely would stay there again if I need to!!

Friendly staff , love the lady at the front desk , pure comedy and made us feel like home . You can tell she worked there years as how comfortable she made me and my family feel. Will definitely come back

The staff was super friendly. The hotel is very clean and has a great pool. The room was great. Breakfast was great with plenty of choices.

Easy check in and very friendly staff. Room was clean and everything looked great. Pillows were a little on soft side personally but overall had a pleasant stay.

Everything is good except the thermostat did not work properly in our room. The staff and people were excellent.