The room and hotel are great! The breakfast amazing! The service was fantastic with the evening check in and breakfast workers! Where it went downhill, was when I stepped out of the elevator and quickly slipped and fell in a puddle of water...in front, of course, of many people. The desk person stood there and just looked, then called housekeeping to clean it up, stating it just happened. Didnt ask if i was ok, say sorry or offer support of any kind...oh ya...she asked me if i wanted water...I said, nope, just fell in a puddle of it! There was a wet sign out, however it was on the other side of the wall, people walking towards the elevator would have seen, but nit coming off the elevator.
I hurt my elbow and twisted my leg...out of embarrassment I limped away, my husband stayed behind and he got a sorry from her...but he was not impressed by her disregaurd for my possible injuries. He spoke with the sales manager, she too, disregaured the situation, not even asking if I was ok.
I wasnt looking for anything but an ounce of care. Sad when a, oh my, are you ok, did you hurt yourself would have went a long way.
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