Sonesta Select Bettendorf

When we checked in at 3:45pm we were told our room that we had pre booked and paid for was not ready and had to be put in a room with two queens. Also at that time we were then told there would be no breakfast since their truck did not deliver food. At this point they should have discounted out room! We were assured there would be coffee in the morning. In the morning my husband kept checking the front desk from 6:45am until 8:30 am, and no one was manning the front desk at all! This seems like a major safety issue! They need to get there act together!

It worked for me as a clean, quiet, and easy to find place for the night. Staff was completely good. However, since staffing levels appeared low (like most places seem to be these days) there was quite a wait for front desk service at check in & out, as well as when I stopped to ask a question. 4 stars on this point as if it is important to a reader, you should know. I didn't mark down because I didn't need a breakfast, and it didn't affect me. However, I am pretty sure that the site said it included a breakfast. Although there is a nice eating area and what looks as if it would be more than continental service, at 0855 when I checked out there was no indication that a breakfast existed -- nobody in the area, no food, no dirty tables. There were a number of empty water bottles in the trash can I used, but that was all.

Easy check in wit professional staff, the room could of been a bit cleaner. Overal a 3 out of 5. Id stsy again as this is only 1 og ny many other times staying with them.

First room I was sent to hadn’t been cleaned. They didn’t have another double queen so my kids and I had to stay in two separate rooms. The second room they sent us to had a broken heater and air conditioner. Was freezing in the room. After showering, I realized there was not one towel in the room, not even a hand towel. No one answers phone at front desk. Pool, hot tub, ice machines, all broken. No breakfast due to broken oven. Parking lot hadn’t been plowed from a storm over a week ago. Complete disaster.

The check-in staff was exceptional, however, the facility is extremely dirty, and the parking lot was unsafe as it was not cleared away of any snow, or ice that had become accumulated at the entries to the hotel. When I went to check out this morning, there was no staff and the number that was left to inquire of any issues was not answered. And the door was left unlocked and open with no one to staff the front. That is completely unsafe situation. It was such an unsatisfactory stay that I would like to seek my money back.

My stay started badly and became horrible. There was no attendant when I arrived to check in and I waited in the lobby for 10 minutes until a staff member was dropped off at the front drive and returned to their post. The room was not well cleaned and not stocked completely. The following morning when I prepared to load my car, there was glare ice which had not been addressed even with salt or de-icer, and I fell, smashing my arm against the driveway. When I reentered the lobby to have my injury addressed, the staff response was that they were new and didn't know what to do. An additional response was that the front drive wasn't made safe because (something or someone) had not been paid. Ultimately the front desk called paramedics to check me out. My arm was already very swollen and had been impacted all the way from the base of my fingers to my elbow. Some time later salt was applied to a portion of the walkway but was thin on one side. When I pointed this out, the staff mentioned that they had depleted the salt and maintenance had gone to purchase more. This was on an occasion when an ice storm had been expected and preparations for sufficient materials or staff could easily have been planned. At no point during this sequence or since did the staff express concern over my wellbeing, regret over the incident, or any other consideration of me as a customer subject to the unsatisfactory safety and response of the staff. Absolutely recommend this location be avoided.

The staff was very pleasant and accommodating, however the large amounts of snow from a storm several days prior, made parking very limited and difficult.

The staff was friendly, but seemed to be severely understaffed and didn’t have a lot of resources available to them to help make their guests stay a good one. Nothing seemed to work either. The pool was closed, the ice machine didn’t work, the orange juice at “breakfast” was room temperature, and I attempted to check out at the desk 4 different times and nobody was ever there. The exhaust fan in the bathroom didn’t work, and since they put us up in a handicap room with with a roll-in shower basically every surface of the bathroom had moisture on it after a quick 5 minute shower. One of our bath towels also had some blood on it, that wasn’t discovered until we were ready to use it. Overall it’s not a great place to stay, but I wouldn’t pin it on the day to day staff. It looks like an ownership issue, and it needs to be taken care of.

We arrived after dark and could not find the building because the building sign was not lit up and there were no lights in the parking lot. Our visit was for 2 nights and the sidewalks were never cleared of snow. There was also a downed tree that I believe belonged to the adjoining property but partially blocked the Sonesta driveway.