I booked online & it seemed to have good reviews. Well, I was wrong! The front desk staff was very rude & unprofessional. They said they ran out of pillows. We had a suite and needed the sofa sleeper. Then at breakfast it seemed clean and was but, they wanted you to put the tongs that you pick food up with on the HANDLE that you raise the lids with. And while we we’re making our coffee we noticed little roaches crawling on the counter. Needless to say we threw it away and didn’t get coffee or eat breakfast the next day! The beds in the room was firm and ok for us. The room was ok but the carpet was horribly stained and dirty. Otherwise the room was clean. The AC in our room didn’t work the greatest the first night. But we kept it low and by 2nd night the room was cooler. The cleaning staff didn’t speak English apparently at all. They had small children around ages 7 and up with them who would interpret what I was saying or what the ladies would say. Sweet little children helping out. The location wasn’t too bad but if I ever need to stay in Beaumont again I will not choose this hotel.
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