Gastnutzer
21. Oktober 2023
I went to Barcelona for 4 days to my best friend’s wedding, and it sounds like what was meant to be a happy and memorable trip turned into a nightmare. On the penultimate day, I went down for breakfast I was shocked and disgusted that someone was able to break into my room and steal all my belongings, including my passport leaving me with only the clothing I was wearing that day. Imagine if this person could have broken in whilst I was sleeping? This is a serious security breach, and I am concerned that the hotel was not doing enough to protect its guests.I hope this will help to raise awareness of the Hotel Serhs Carlit Barcelona’s security issues and may encourage the them to take steps to improve its security and the wellbeing of those who choose to stay there. As a guest, I entrusted the hotel with my personal belongings and my safety, and they failed to keep me and my belonging safe - without mentioning the mental health distressed which I was part of. I had to spend the rest of my trip trying to get a provisonal passport and replace some of the stolen belongings. Not a surprise that Serhs Carlit is not compensating me for the £2k of my stolen items. Serhs Carlit Hotel - this was a very stressful and expensive experience.
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