Zsanett Hotel

服務態度一般

The staff were exceptional. Now Balaton lake is a very pretty area - the villages along the shore are beachside resorts. We went on a sporting weekend and we understand that this really was the last weekend of the tourist season before restaurants and hotels start closing for winter. We arrived about 1am in the morning as our flight was delayed. Parking on site was secure. The hotel staff had made arrangements for us to collect room keys securely in the night and all the communication around the arrangements were excellent. We also had early starts leaving the hotel before 7am. For the days we needed i, the team arranged a cold breakfast to take away with us and plenty of it too! Nice roles with local chews and peppers, fruit etc. Breakfast at the hotel was good too. Plenty of options. Now don’t get me wrong the decor is a bit jaded and could do with an upgrade but this is a small simple lakeside hotel and not a 5 star luxury complex, but when we asked for late access to the pool and the sauna after a long day out the team did not hesitate to make those arrangements for us. The rooms were clean and comfortable. Mosquito netting on the windows worked and effective aircon was on all rooms too. We were happy with our stay and have to say the hotel staff really went out of their way to accommodate all our requests. Thank you.