Jl. Gajah Mada No.49, Babura, Kec. Medan Baru, Kota, Babura, Medan, North Sumatra, 20154, IndonesiaHoteldetails anzeigen
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1 Nacht
Gästebewertungen
4.3/5
Sehr gut
67 Bewertungen
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Verifizierte Bewertungen
Lage4.5
Ausstattung4.0
Service4.3
Sauberkeit4.3
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Alle Bewertungen(67)
Positive Bewertungen(63)
Bewertungen mit Fotos/Video(22)
Freundliches Personal(22)
Sauber und ordentlich(18)
Großartiger Aufenthalt!(16)
Köstliches Frühstück(8)
Ausgezeichnete Lage(6)
Großartiger Pool(5)
Negative Bewertungen(4)
Zafarullah Mufti
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Apr. 2024
Pärchen
11 Bewertungen
2.7/5
Gepostet am 29. Mai 2024
Nun, mein Aufenthalt war keine so gute Erfahrung. In der ersten Nacht begann die Klimaanlage zu laufen und Wasser zu verlieren, und das Zimmer war überschwemmt. Ich rief die Rezeption an und bat darum, das Problem zu beheben oder mein Zimmer zu wechseln. Ein Mann kam und sagte, das könne im Moment nicht repariert werden. Ich müsse bis morgen früh oder nachmittag warten. Es sei kein anderes Zimmer verfügbar, fügte er hinzu. Ich war wütend und bat ihn, das Problem sofort zu beheben, denn wie könnte ich schlafen, das Zimmer war überschwemmt und bei heißem Wetter war es ohne Klimaanlage fast unmöglich zu schlafen. Dann ging er zur Rezeption und kam wieder und reparierte die Klimaanlage innerhalb von 15 Minuten. Die Gläser und Tassen waren schmutzig. Ich bat darum, sie zu wechseln. Der Rezeptionist sagte mir nicht einmal, wie und wo ich frühstücken sollte usw. Kurz gesagt, ich fand, das Personal müsste besser darin geschult werden, mit den Kunden umzugehen, auf ihre Bedürfnisse einzugehen und ihre Probleme zu beheben.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Sehr geehrter Bapak Zafarullah Mufti, vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie während Ihres Aufenthalts erfahren haben. Das Problem mit der Klimaanlage und die anfängliche Antwort, die Sie erhalten haben, tun uns wirklich leid. Dies entspricht nicht dem Servicestandard, den wir bieten möchten. Wir freuen uns, dass Sie uns darauf aufmerksam gemacht haben, da es uns hilft, uns zu verbessern. Wir werden dies mit unseren Wartungs- und Rezeptionsteams besprechen, um sicherzustellen, dass solche Situationen in Zukunft besser gehandhabt werden. Darüber hinaus werden wir die Schulung unseres Personals verstärken, um sicherzustellen, dass es besser auf die Bedürfnisse unserer Gäste eingehen kann. In Bezug auf die Sauberkeit der Gläser und Tassen sowie den Mangel an Informationen zum Frühstück entschuldigen wir uns für diese Versäumnisse. Wir werden mit unseren Housekeeping- und Rezeptionsteams zusammenarbeiten, um sicherzustellen, dass diese Probleme nicht erneut auftreten. Wir hoffen, Sie geben uns eine weitere Chance, Ihnen in Zukunft ein besseres Erlebnis zu bieten. Mit freundlichen Grüßen M.Iksan Reservation Team
Gastnutzer
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Jan. 2025
Pärchen
2 Bewertungen
4.5/5
Großartig
Gepostet am 13. Febr. 2025
Clean and Good CServices.
Übersetzen
Antwort der Unterkunft: Dear valued guest Thank you for your wonderful review! We’re delighted to hear that you had a great experience with us. Your kind words truly motivate our team to continue providing excellent service. We look forward to welcoming you again for another memorable stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know! Best regards, Reservation team
Max
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Febr. 2025
Pärchen
6 Bewertungen
4.2/5
Sehr gut
Gepostet am 10. März 2025
Nice hotel overall. Gym is not worth visiting, unfortunately. Breakfast was really nice with some local varieties. Water from the tap is a bit yellow/ orange. Don't know yet whether this is common in Medan.
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Antwort der Unterkunft: Dear valued guest Thank you for your wonderful review! We’re delighted to hear that you had a great experience with us. Your kind words truly motivate our team to continue providing excellent service. We look forward to welcoming you again for another memorable stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know! Best regards, Reservation team
Gastnutzer
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Febr. 2025
Familie
1 Bewertungen
3.0/5
Gepostet am 9. März 2025
All good except. The tap water yellowish, scared to shower, brush teeth and boil for drink
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Antwort der Unterkunft: Dear Valued Guest Thank you for your feedback. We apologize for the yellowish tint in the tap water, which can be concerning. This discoloration is often due to the presence of iron and manganese particles, typically resulting from disturbances in the water supply or aging pipes. While such discoloration is generally not harmful, we understand your hesitation regarding its use. Boiling discolored water may not effectively remove these minerals. However, using it for showering and brushing teeth is considered safe, provided you avoid ingesting the water. For drinking and cooking, we recommend using bottled water until the issue is resolved. We are actively working to address this matter and ensure the quality of our water supply meets your expectations.We apologize for any inconvenience this may have caused and appreciate your understanding.Best regards,Reservation team
Merry Molina
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Jan. 2025
Familie
2 Bewertungen
3.5/5
Gepostet am 2. März 2025
The reception is so accommodating. But the food is more on local.
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Antwort der Unterkunft: Dear valued guest Thank you for your wonderful review! We’re delighted to hear that you had a great experience with us. Your kind words truly motivate our team to continue providing excellent service. We look forward to welcoming you again for another memorable stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know! Best regards, Reservation team
Stcmall
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Apr. 2024
Familie
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 30. Juli 2024
The hotel was good, breakfast is delicious, the pool is located on the top of building was gorgeous view.
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Antwort der Unterkunft: Dear Valued GuestThank you for your positive review! We're thrilled to hear you enjoyed our hotel, delicious breakfast, and the stunning view from our rooftop pool. We look forward to welcoming you back soon!Best regards Reservation Team
Riskigogo
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Apr. 2024
Familie
7 Bewertungen
5.0/5
Hervorragend
Gepostet am 7. Mai 2024
The hotel is very clean and breakfast was good, pool located top of building
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Antwort der Unterkunft: Thank you for your review! We're delighted to hear that you enjoyed your stay at our hotel. We strive to maintain cleanliness and quality in our breakfast offerings, as well as provide a pleasant pool facility located atop the building. We hope you'll choose to stay with us again in the future!
Prem Navaz
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Sept. 2024
Reise mit Freunden
5 Bewertungen
4.7/5
Wunderbar
Gepostet am 14. Dez. 2024
Simple deco but appealing.
Staffs are friendly.
Room is nice.
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Antwort der Unterkunft: Tamu Yang Terhormat Kami ingin mengucapkan terima kasih telah memilih Swiss-Belinn Gajah Mada - Medan sebagai pilihan akomodasi anda selama anda menginap di Medan. Kami menantikan kedatangan anda kembali. Salam Hangat Iksan Reservation Team
Gastnutzer
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Aug. 2023
Reise mit Freunden
12 Bewertungen
1.7/5
Gepostet am 14. Sept. 2023
Very disappointed with my stay here.
First impressions weren’t great - the room was tired, and it had been quite poorly redecorated. Chipped and cracked floor tiles. Walls badly marked. No hairdryer. The mirrors and glass shower screen stained and scuffed. The bedding was very well worn. The safe didn’t work (no power). The back was missing off the TV remote control. A photo on the hotel website shows a fridge in the room - there wasn’t one. We thought about asking to move, but figured the other rooms would likely be the same. We were only staying two nights, so decided to put up with it.
The poor first impression continued when I decided to visit the “fitness centre”, which is described on the hotel website as “well-equipped”. In reality it’s a solitary multi bench flanked by two treadmills! I hadn’t come to run, and there was a guy sat on the multi bench playing on his phone, but this was enough to effectively prevent me from being able to do anything. So I gave up and went back to my room.
Whilst getting ready to go out, more poor first impressions followed. The water in the shower never got hotter than lukewarm, and the hotel only provides 2 bath towels. No hand towels.
Next morning I was awoken by a banging noise at the window. We hadn’t paid much attention to the curtains being closed when we checked in, as it was getting dark, and there was a note in the room (undated) saying the windows were being cleaned, so I assumed it was something to do with that. Imagine my horror when I opened the curtains to see a filthy dirty window and a bunch of guys working on a new building literally one metre away - they’d accidentally knocked our window with a pipe they were carrying. The building is so close we could shake hands. It cuts out almost all the natural light and there’s no privacy curtain, so we had to keep the curtains closed the whole time.
To escape the sadness of our room, I decided instead to give the gym another go, hoping it’d be unoccupied. I was in luck! I had the multi bench to myself!!! Too bad that some of the attachments were missing, thereby considerably reducing the number of exercises possible.
Other ‘highlights’:
- The air-con was on, but it didn’t work (oh and another missing back on the remote!)
- There was a TV on the wall but no remote to turn it on
- No towels, sanitiser or paper towels
- Water machine but no cups
- No exercise mats, and the flooring is a kind of nylon carpet, so it burns if you rub against it too much.
I went back the next morning to go for a run on one of the treadmills. The one on the left was downright dangerous - it was really jumpy, and kept speeding up/slowing down. Someone could easily have a nasty accident.
Breakfast buffet was okay, although they reused fruit from the previous day. You can tell - it tastes a bit acidic, it’s a bit slimy…..I was also pretty disgusted to notice that someone had tried one of the yoghurt pots before deciding not to eat it. Not really the hotel’s fault but still pretty gross.
The Wi-Fi had an infuriating habit of suddenly stopping. Also, sometimes it connected without a password, sometimes it would suddenly ask for one.
All in all, it was miserable, depressing experience. Yes, we could’ve complained, but we really couldn’t be bothered kicking up a fuss about the room after checking in, nor again next morning when I opened the curtains. Instead, we cancelled our second booking - we’re due back in a few days after a trip to Lake Toba. There isn’t a chance I would stay at this hotel or any other Swiss Belhotel again.
The management need to get a grip and look at how this plays out for their guests. The hotel has four elevations - only one is facing (virtually touching) the construction site, so why on earth are they still using the rooms on this elevation? Seems they just want the money - a lot of the other guests were there for a conference, so maybe they’re unlikely to complain if their room is paid for by someone else.
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6/7
Gastnutzer
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Nov. 2023
Familie
1 Bewertungen
4.5/5
Großartig
Gepostet am 10. Dez. 2023
Nyaman, best 👍🏻
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Antwort der Unterkunft: Tamu yang terhormat Kami ingin mengucapkan terima kasih telah memilih Swiss-Belinn Gajah Mada - Medan sebagai pilihan akomodasi Anda selama Anda menginap di Medan. Kami akan tetap menjaga pelayanan kami dan memberikan yang terbaik bagi semua tamu yang akan menginap di swiss-belinn Gajah Mada Medan. Kami menantikan kedatangan Anda kembali. Salam hangat, Iksan Reservation Team
Ajir
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Mai 2023
Familie
12 Bewertungen
3.2/5
Gepostet am 16. Juni 2023
Yes or no
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Antwort der Unterkunft: Dear Valued GuestWe would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan.We will continue to maintain service and provide the best for all guests who will stay at Swiss-Belinn Gajah Mada Medan. We look forward to your return.Best Regards IksanReservation Team
AhmadR
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Nov. 2022
Single
79 Bewertungen
3.7/5
Gepostet am 23. Dez. 2022
This well-known hotel that has chain worldwide could be one of the best choices to stay in Medan. Its has a rooftop pool that view the Medan city. However, the toilet need to be clean properly as the dirty on the wall. Since its rated as 4 star hotel, its should be take care of cleanliness of the toilet and also the room wall. To get local food such as Famous Bakso and Ucok Durian, tourist could get it by walking or grab. Recommended
Übersetzen
Antwort der Unterkunft: Dear Valued GuestWe would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan.We will continue to maintain service and provide the best for all guests who will stay at Swiss-Belinn Gajah Mada Medan. We look forward to your return.Best Regards IksanReservation Team
Kashif7
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Apr. 2023
Reise mit Freunden
7 Bewertungen
5.0/5
Hervorragend
Gepostet am 27. Mai 2023
It was nice place to stay ..I am in love with it..I hope i will come again and stay there ..hope to see Medan again ..lovely place to visit
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Antwort der Unterkunft: Dear Mr.KashifWe would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan.We will continue to maintain service and provide the best for all guests who will stay at Swiss-Belinn Gajah Mada Medan. We look forward to your return.Best Regards IksanReservation Team
kurnia
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Juni 2023
Business
4 Bewertungen
2.7/5
Gepostet am 2. Okt. 2023
Kirain hotel bagus karna swiss bellin tapi kamar nya zonk banget
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Antwort der Unterkunft: Tamu yang terhormat Kami ingin mengucapkan terima kasih telah memilih Swiss-Belinn Gajah Mada - Medan sebagai pilihan akomodasi Anda selama Anda menginap di Medan. Mohon maaf atas ketidaknyamanan yang terjadi.Kami akan tetap menjaga pelayanan kami dan memberikan yang terbaik bagi semua tamu yang akan menginap di swiss-belinn Gajah Mada Medan. Kami menantikan kedatangan Anda kembali. Salam hangat, Iksan Reservation Team
Gastnutzer
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Sept. 2022
Single
2 Bewertungen
4.2/5
Sehr gut
Gepostet am 14. Dez. 2022
One of best hotel in medan with reasonable price.
Love the rooftop pool
Übersetzen
Antwort der Unterkunft: Dear Valued Guest We would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan.We will continue to maintain service and provide the best for all guests who will stay at Swiss-Belinn Gajah Mada Medan. We look forward to your return.Best Regards IksanReservation Team