Marriott Hotels in Atlanta

Ich habe meinen kurzen Aufenthalt im Atlanta Mariott Marquis sehr genossen, insbesondere die moderne Lichtleiste unter dem Bett und an den Wänden. Starbucks in der Lobby öffnet auch super früh. Ich kann es kaum erwarten, bei meiner nächsten Reise nach Atlanta wiederzukommen.

Midtown ist eine tolle Lage ... Der Hotelservice war schrecklich und sie haben keine grundlegenden Einrichtungen wie ein Pool und eine einfache Mikrowelle ... Das Personal antwortet auf Anrufe, aber folgen nicht mit den Anfragen. Wir warten auf Handtücher für 2 Tage, Blätter für 24 Stunden. Der Barmann war großartig und das Essen ziemlich anständig. Die Mitarbeiter schmecken auch mit den Türen, während das Zimmer besetzt ist. Das war unbehaglich.

When I called the hotel and inquired about a room upgrade was told ”people called weeks ago to book them”. Called back to inquire about early check-in and was told ”we don't do those” so I didn't bother to ask about late check-out. I SHOULD HAVE CANCELED MY RESERVATIONS HERE. The Marriott experience is set apart from other hotels by offering these options with confidence of franchise consistency. This hotel is located in an upscale area in Atlanta but fell short of luxury. This hotel missed the opportunity to provide a great stay experience. This started when I arrived prior to checking-in at the parking garage. The garage is dark, dirty, and felt unsafe, but Marriot charge about $40 per day. The hotel lobby has a nice appearance and looks clean, but the rooms were far from it. The room carpet had stains. and the bathtub was old and dirty. The heat didn't work, and rooms were noisy. The light covers were damaged in the hall leading to the rooms, giving you a low-class appearance. This was only the first night. On the second day it was more.......headed down to the restaurant for breakfast that was included with my room (confirmed by front desk at check-in). I wasn't familiar with the hotel so i asked a staff member who was just standing there where the M room was, and she ask if I was a rewards member. I did explain I was, and she asked me to provide a membership card to confirm, I explained I have never been asked to provide a Marriott membership card and that normally I access the M room with my room key us. Instead of answering my question about M club location she responds ”let me escort you to the front desk to confirm your membership”. Now I'm feeling like a criminal being interrogated. We arrive to the front desk, and everything was confirmed but I was happy to just move on. Moments later I arrived at the restaurant and waited to be seated but I felt ignored as other races were immediately accommodated and taken to their seats. The same happened the next morning so I confirm that this happens often. Much more but I will not bore you with additional details and I am tired of typing.