Bastion Hotel Apeldoorn Het Loo

Room condition is satisfactory. Breakfast is satisfactory.

It is at a very convenient location. But with every visit, the quality has gone down….. example: the ground floor has been “renovated” to there are no twin bed rooms left on this floor. Now you have a king size bed with the light-switches half covered by the mattress and a 220v socket IN your bed. I made some pictures of this “shocking” discovery!

Pleasant place and comfy room, but very bad service and mediocre breakfast. On arrival the hotel couldn't find my booking. I turns out they had cancelled it only hours earlier and made no attempt to inform me of a problem. None of the reception staff knew what to do, but eventually rebooked me in, but there were no longer double beds available. Asking for a iron in the morning, I was told to fetch if from reception. "Normally we bring it but it's extremely busy" - there was nobody there and breakfast almost empty. I was then given a dirty iron which had to be changed. The process took half an hour! Breakfast service was pretty poor - the waitress forgot I'd ordered an omelette. The coffee was nasty and no toaster for bread. We did like the free pool table.

No way this is a 4-star hotel. I really don’t understand how others rate this to 8/10. The breakfast is very expensive and each day either bacon or scrambled eggs was missing. The room was not clean and dirty chair with white marks on them. We stayed two nights and instead of giving us new towels, they just took them and we had to do without. The staff was half of the time nice and the other half not very polite. Really not impressed, sorry.

The price for breakfast is too high and the hallways are not really clean

Nice and clean room. Dinner was ok, nothing special. The staff was nice , no complaints.

I arrived early at 9 am expecting to store my luggage but was pleasantly surprised that my room was ready.

The hotel was a bit outdated, parking was good on premises. The hotel was understaffed so the quality was mediocre. At first check in, we were given a room that wasn't cleaned. Dirty sheets unmade bed, dirty towels and toilet. We reported within a minute back at the lobby and were given another room, smaller then ordered originally but it compensated with a balcony (winter not needed). This Bastion in Loo Apeldoorn was nothing in comparison to the Bastion Hotels. If I had to compare the chain of hotel to other neighboring towns in Gelderland, however it is well located. The young staff are friendly and professional but overworked between functions. Would consider for the money spend to stay at another hotel.