Mercure Antwerp City South Bewertungen

We stopped here as part of a leger holiday for 4 nights. The reception area was very well presented, reception staff excellent, very helpful and pleasant everyday. The room was ok, bathroom clean. As mentioned in other review, lighting was poor, also, bulb was missing from one lamp. Kettle worked but part of it broken, but didn’t affect its use, but could be dangerous, didn’t bother reporting it, these kind of things should be checked! There was no draws! Just the wardrobe & a shelf. Massive cabinet under the tv where draws should have been, but alas no! Carpets were a dark grey/brown, it didn’t hide the state of them - filthy! Over shower bath was dangerously slippy too. Air con was dreadful, it did cool down the room a little but over all the room was stuffy & hot. Empty fridge with complimentary water was good, as you could store your own stuff. First night we arrived late, so the hotel put on a buffet dinner for us. Absolutely terrible. Nothing to tell you what anything was, only one sort of main course - turkey curry, wouldn’t have fed it to a stray dog! My husband had to make do with 2 bread rolls. Buffet breakfast was ok, we only had cereal so that’s not hard to get wrong. Why this area in cramped into a small corner of the restaurant area I don’t know, everyone is pushing & shuffling around to get at things or see what’s available. If you trying to do toast things just grind to a holt as you can’t get past people. Staff miserable, all they seem to do is clear tables, don’t bother putting down cutlery for the next person. When I ask one woman could I have some for the table I was grunted at & a point under the cereal area. So I had to fetch my own! They could not cope with the amount of people. We too tried to book a table but we’re told just turn up we will seat you somewhere. We sat in a side part off the main bar, and again, we had to go and fetch someone so we could order drinks. Service was really bad. They looked like they had only just started at the restaurant and were learning. Burger we had was very good, but very expensive for what it was. I know it’s a business hotel, but if you’re going to cater for tourists as well you really do need to up you standards. Definitely not 4 star, would push it to give it 3 stars too. Leger should stop using this hotel.