NH Ancona Bewertungen

Antwort der Unterkunft: Dear Guest, Thank you for choosing NH Ancona and for sharing your experiece with us. We are delighted that you enjoyed our hotel and location just a few minutes from the center and the city harbor, as well as our outside parking. We are glad that you enjoyed our breakfast served every morning from 07.00 until 10.00 at our restaurant. We look forward to welcome you back in the heart of the Marche Region Grazie mille Alessandro Lucini General Manager

Antwort der Unterkunft: Dear Guest, Thank you for choosing NH Ancona and for sharing your experience with us. We are sorry to hear that you didn't liked the stay with us due to the concert that was taking place at the Mole Vanvitelliana. The Mole Vanvitelliana is a historic building of the city, it is located 5 min walking from the hotel and it is an area dedicated to events, conventions, concerts, museums, etc. It has nothing to do with the hotel. I remain at your disposal for any furhter question Best Regards Alessandro Lucini General Manager

Antwort der Unterkunft: Dear Guest, First off all thank you for choosing NH Ancona and for sharing your experience with us. I'm really sorry to read your review and I appologize about this misunderstanding between the two front office shifts. I have spoken with all the persons involeved so that a mistake like this never happens again. Please feel free to contact me direcly for any need you might have in the future. a.lucini@nh-hotels.com Again sorry for this , I remain at your complete disposal Thank you Alessandro Lucini General Manager

Antwort der Unterkunft: Dear Guest, I would like to thank you for sharing your experience with us and choosing your stay with NH Ancona. Very happy to read your lovely words and we are glad you appreciated your stay. Comment like yours It means a lot for us. We happy you like your room, the view and our breakfast. I will be happy to share your feedback with my Teams that works a lot to guarantee a pleasure stay for our guests. We hope to see you very soon at our propriety. NH Ancona General Manager

Antwort der Unterkunft: Dear Guest, Thank you for sharing your experience with us and to choose NH Ancona for your stay. We are sorry about your inconvenient with cab, however it's managed by external companies which normally working till late at night to guarantee the services at the airport arrivals. What I can say wit h Public transport in the most of town/city in Italy there are not too many late services at night, which could be fixed out. Our staff always willing to help and support our guests to find a solution specially with foreign people. You did not write any comment about the stay on our Hotel, as I can see of your response on cleanliness and service, to understand why your stay did not reach your expectations at some points. We would very happy to see you again at our propriety and give to us another chance to improve our standard NH. NH Ancona General Manager

Antwort der Unterkunft: Dear Marcus Peter, thank you for sharing your impressions on your stay at NH Ancona. We are delighted to read your kind words of appreciation and we would like to thank you for recognizing and appreciate the effort of our staff to satisfy the requests of our Guests and to make them feel at home. Your feedback is very important to us. It will be a pleasure to share your kind words with our team We look forward to welcoming you back again in the near future! Sincerely Eleonora Smorlesi General Manager

Antwort der Unterkunft: Dear Mr Watts, Thank you for taking the time to write a review after your recent stay at our NH Ancona. We are sorry to read that our services and facilities were not up to your satisfaction, and we would like to apologize for any inconvenience this has caused you. In particular, we would like to make our apologies for the problems experienced regarding the WiFi connection and the low level of cleanliness found in the room. Regarding the wi-fi connection, I would like to inform you that we recently switched to a new provider, and this may have caused the problems you are experiencing. We are carrying out the necessary checks and are working to implement the service. For what concerns the hotel's structure, we are aware that some work needs to be done. In this regard, I would like to inform you that a renovation project is already under consideration. Rest assured, your precious comments will be a crucial factor for us, as we continuously search for ways to improve our service. We would also like to thank you for your words of appreciation regarding the kindness of our staff, who really does his best to offer our guests the best service and make them feel at home. We hope that we will have the opportunity to welcome you back and give you an excellent stay experience. Yours sincerely Eleonora Smorlesi General Manager

Antwort der Unterkunft: Dear John B, Thank you for taking the time to write a review after your recent stay at our NH Ancona. While it's a pleasure to read that you appreciated various aspects of your stay, such as the kindness of our staff and our Restaurant, we regret that other aspects of the stay partially compromised your overall satisfaction. In particular, we would like to make our apologies for the problems experienced regarding the WiFi connection and the temperature of the room. Regarding the hotel's structure, we are aware that some work needs to be done. In this regard, I would like to inform you that a renovation project is already under consideration. We hope that we will have the opportunity to welcome you back and give you an excellent stay experience. Yours sincerely Eleonora Smorlesi General Manager

Antwort der Unterkunft: Dear Guest, Thank you for taking the time to share your opinion with us. I am really sorry to read that your overall experience did not living up to your expectations. It’s especially saddening for us your opinion about the service of our staff, whose professionalism and courtesy is one of our points of strength. Sorry for not providing you with our usual standard of service. Regarding the smell of smoke, I totally understand and share your disappointment. However, I would like to inform you that the cigarette smell (unfortunately, it may happen, sometimes, that someone smokes through the window, not respecting the ban on smoking inside the hotel) is not enough to set off the fire alarm. In any case, I can guarantee that our fire system is fully functional, regularly checked and fully complies with the required safety standards. I am truly sorry that you would question such an important aspect, but I assure you that we care about the safety and security of our guests, as well as our staff. Complying with the strict standards is an integral and fundamental part of our job. In relation to the hotel structure and furnishing of the rooms, I would like to inform you that a renovation project is already being evaluated and we hope to start work soon. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Regards Eleonora Smorlesi General Manager