Thermen-Hotels in Casablanca-Settat, Marokko

A beautiful hotel, well designed and well placed to get to the main places to visit in Casablanca. The staff on reception and the concierge were delightful, smiley and cheerful always- we really appreciated it. The dining area staff we encountered were not as cheery or helpful. The breakfast was mediocre, a meagre selection and not appealing. We didn’t like the fact that we had to wait to be served drinks in the morning, hot water, tea and coffee should be on tap for multiple visits during breakfast. The person behind the drinks bar was slow to take and make the orders and not particularly helpful- some cafetières or tea and coffee dispensers would remedy this. The room itself had a few cosmetic imperfections and could do with a deep clean, including the walls. We were surprised to see a lack of bidet showers in the bathroom, which was inconvenient and not in keeping with the culture we were expecting. Finally, the water went off a couple of times and the lifts were not in working on one occasion, both were rectified fairly quickly, but it was an inconvenience as we were not able to complete our morning ablutions.

My sister and I stayed at this hotel for a few days and had a wonderful experience. From the moment we arrived, we were warmly welcomed by the front desk and concierge team, and the service was exceptional throughout our stay. We had a room on the 18th floor, which offered a beautiful view of the ocean and the mosque—such a peaceful and scenic spot. A special shoutout to Youssef from the concierge team, who truly went above and beyond. He was always checking in to make sure we were enjoying our stay, offering great recommendations for places to eat, and helped us with booking a taxi on our last day. We’re so grateful for his kindness and helpfulness. Thank you for making our stay so memorable. We will definitely be back again soon!